Concessions Lead

Job DetailsJob Location: MINNEAPOLIS, MN 55404Position Type: Part TimeSalary Range: $18.85 HourlyPOSITION SUMMARY 

The Concessions Lead plays a key leadership role within the Front of House (FOH) team, serving as the primary point of contact for all concession-related operations during public performances. This position ensures efficient sales, accurate cash handling, proper inventory management, and a clean, inviting concessions environment. In addition to maintaining exceptional customer service standards, the Concessions Lead oversees and supports FOH Associates working concessions, provides training and guidance to new team members, and communicates regularly with the FOH Manager regarding operations and staffing. This role also contributes to the overall success of performances by assisting with general FOH responsibilities as needed, helping to create a safe, inclusive, and enjoyable experience for all patrons. 

This position reports to the Front of House Manager. 

ESSENTIAL FUNCTIONS 

Concessions  

Lead all concession operations during performances, ensuring timely setup, efficient service, and clean closure 
Accurately count cash and reconcile drawers/registers before and after shifts; prepare nightly deposits and required paperwork 
Monitor stock levels and coordinate restocking; proactively communicate with the FOH Manager regarding inventory needs 
Maintain a clean, organized, and compliant concessions area at all times 
Assign tasks and guide FOH Associates working in concessions and/or merchandise roles, ensuring clarity in responsibilities 
Train and onboard new Concessions Leads, primarily through shadowing during performance shifts, and provide timely progress updates to the FOH Manager 
Collaborate with the FOH Manager to generate sales reports, resolve discrepancies, and improve operational efficiency 
Ensure compliance with safety, food handling, and alcohol service protocols during concession operations 
Demonstrate dependable, timely attendance for scheduled shifts and follow call-out procedures per CTC policy and applicable law 

Patron Services 

Participate in lobby, theatre, and concession stand setup before each performance 
Provide friendly and informative service by scanning tickets, assisting with seating, and responding to patron inquiries 
Operate Square sales system efficiently at concessions and gift shop stations pre-show, during intermission, and post-show 
Support patron egress post-performance, ensuring a safe and welcoming environment 
Assist with cleaning and restocking of theatre, concessions, and gift shop for subsequent performances 
Represent CTC professionally at events and training sessions; project a positive brand image at all times 
Actively promote a safe, inclusive, and welcoming atmosphere for all guests and staff 
Represent Children’s Theatre Company at both internal and external events as requested 
Attend trainings and meetings as required 
Perform other duties as assigned by the Front of House Manager and/or Performance Supervisor 
Project the brand image of CTC through actions and behaviors at events and at the theatre 

Collaborate with all staff in the furtherance of CTC’s goal of being an anti-racist/anti-bias theatre that works towards Justice, Equity, Diversity and Inclusion 

Encourage and empower everyone to speak out against racist and/or biased workplace practices and policies 
Positively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our community 

 
QualificationsCompetency Requirements 

Collaboration – Ability to work with others and be a positive team member contributing to a positive culture  
Communication – Ability to express oneself clearly in interactions with others and to understand what others are expressing  
Coping under pressure – Ability to maintain a calm demeanor and make sound decisions in the face of high stress situations  
Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems 
Customer Service – Knowledge of principles and practices for providing customer services, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction 
Decision Making – Ability to make critical decisions while following company procedures 
Detail-oriented – Thoroughness and accuracy when completing a task through concern for all areas involved, no matter how small 
Inclusive – Skill and value of providing equal access of opportunities and resources for people who might otherwise be excluded or marginalized     
Professionalism – Demonstration of personal accountability and effective work habits, and an understanding of the impact of communication and professional image; acting with integrity and ethical behavior with the interest of the community in mind 

Physical Aspects 

This role is periodically responsible for activities that require certain physical abilities.  CTC will make reasonable accommodations for employees who are not able to perform these activities, but who are otherwise able to perform the essential aspects of the role.  The more physically demanding aspects of the role are: 
Periodically lifting and moving items like program boxes, concession boxes, merchandise, etc. of up to 50lbs 
Assisting patrons up and down stairs repeatedly in a darkened environment 
Standing for long periods of time 

Experience 

Demonstrated customer service skills including working with diverse groups of people 
Previous ushering experience in a non-profit or arts organization a plus, but not required 
Demonstrated experience with point-of-sale (e.g., Square) and cash handling, including opening/closing drawers, reconciling tills, and preparing nightly deposits 

Computer Skills 

Ability to quickly learn and use institutional programs such as Square, When 2 Work and Paycom 

Certificates & Licenses 

CPR/AED/First Aid Certification; training is provided for candidates who do not already possess this certification 
The position is required to be certified to sell and handle alcohol; training is provided for candidates who do not already possess this certification 

Other Requirements 

MUST be available for at least two weeknight performances and one weekend day during the run of all productions 
Availability for weekday mornings are a plus 
A commitment to ethical conduct in all respects of the work environment 
A commitment to creating a just, equitable and inclusive work environment 
A commitment to the protection of confidential information to which this position has access 
Willingness to wear CTC Front of House uniform 
Must be age 18 or older