Concession Coordinator Part-time

Description

Department: Concessions

Reports to: Director of Concessions

Compensation: $23.00 per hour 

Benefits: Non-Benefits Eligible

Schedule: Variable. Flexibility to work evenings, weekends, and holidays based on performance and event needs. Hours are reflective of the dynamic schedule of the theater. 

Position Summary

The Concessions Coordinator is responsible for the daily operation of all concession locations during performances, special events, and rentals. This position provides on-site leadership by supervising concession staff, coordinating service operations, preparing beverage batches, monitoring inventory, ensuring compliance with food safety and alcohol service regulations, and delivering an exceptional guest experience. The Concessions Coordinator serves as the on-duty operational leader for concessions, ensuring all locations are prepared, staffed, stocked, and operating efficiently while maintaining the organization's standards for hospitality, safety, and service excellence.

All employees are expected to center, model and champion the Guthrie’s core values of Artistic Excellence; Community; Diversity, Equity, Inclusion, and Accessibility; and Fiscal Responsibility. 

The Guthrie is an Equal Opportunity Employer. We are committed to building an equitable environment that finds strength in diversity of identity, experience and perspective. We are dedicated to hiring and developing talented teams that are inclusive and welcoming to individuals with different backgrounds, thoughts, and abilities. Applicants from populations underrepresented in the theater field are strongly encouraged to apply.

PRIMARY DUTIES AND RESPONSIBILITIES 

1. Operations Support 

• Open and close concession operations for performances, special events, and rentals in accordance with established Standard Operating Procedures (SOPs).
• Ensure all concession bars and service locations are fully operational, stocked, and guest-ready by the scheduled opening time for each shift.
• Complete opening inspections to verify equipment is operational, products are stocked, and work areas meet cleanliness and presentation standards.
• Conduct routine walkthroughs of all concession locations before, during, and after service.
• Monitor service flow and resolve operational issues to maintain efficient guest service.
• Coordinate product movement and restocking between concession locations based on guest demand.
• Coordinate with House Management and other departments to support performance and event operations.
• Complete opening, closing, and operational checklists.
• Secure concession locations following each shift.

2. Staff Leadership

• Assign bartenders and concession attendants to concession locations based on operational needs, anticipated guest volume, and staff experience.
• Conduct pre-shift meetings to communicate assignments, event information, service expectations, menu updates, and operational priorities.
• Supervise concession staff throughout each shift.
• Reassign staff during service as necessary to maintain efficient operations.
• Provide coaching, guidance, and performance feedback.
• Train and onboard new employees on concession operations, customer service standards, food safety, responsible alcohol service, and departmental SOPs.
• Ensure staff comply with organizational policies, safety procedures, and operational standards.
• Foster a professional, collaborative, and guest-focused work environment.

3. Beverage Preparation 

• Prepare batched cocktails, syrups, juices, garnishes, and other beverage ingredients according to standardized recipes.
• Ensure all prepared products meet established quality and consistency standards.
• Properly label, date, and store all prepared products.
• Monitor inventory of batched products and prepare additional batches as needed.

4. Inventory and Product Management 

• Monitor daily inventory levels of beverages, food products, paper goods, and operating supplies.
• Maintain established inventory par levels throughout all concession locations.
• Restock concession locations before, during, and after each shift.
• Receive, inspect, and organize deliveries.
• Rotate inventory using First In, First Out (FIFO) procedures.
• Record product waste, spoilage, breakage, and inventory discrepancies.
• Assist with scheduled physical inventory counts.
• Maintain clean, organized, and food-safe storage areas.
• Communicate inventory shortages and replenishment needs to the Director of Concessions.

5. Guest Service 

• Deliver exceptional hospitality and support staff in providing outstanding guest service.
• Respond promptly and professionally to guest questions and concerns.
• Assist with service during periods of high guest volume.
• Promote a welcoming, inclusive, and service-oriented environment.

6. Food Safety and Sanitation 

• Ensure compliance with all local, state, and federal food safety regulations.
• Monitor proper food handling, storage, labeling, and sanitation practices.
• Verify that refrigeration and food holding temperatures meet required standards.
• Ensure concession equipment is clean, safe, and operating properly.
• Report maintenance concerns promptly.
• Maintain organized and sanitary concession and storage areas.

7. Alcohol Service Compliance 

• Ensure alcoholic beverages are served in accordance with all federal, state, and local laws, as well as organizational policies.
• Monitor staff to ensure responsible alcohol service practices are consistently followed.
• Verify that guests purchasing alcohol present valid identification when required and meet the legal drinking age.
• Support staff in recognizing signs of intoxication and ensure service is refused when appropriate.
• Monitor alcohol service to prevent over-service and other unsafe practices.
• Address and document alcohol-related incidents according to established procedures.
• Ensure all staff maintain required alcohol server certifications.
• Work collaboratively with House Management, Security, and Event Management to maintain a safe environment for guests and staff.

8. Administrative Responsibilities 

• Complete daily operational reports and shift documentation.
• Communicate staffing, inventory, maintenance, and operational concerns to the Director of Concessions.
• Assist with developing and updating Standard Operating Procedures (SOPs).
• Support ongoing staff development and operational improvements.
• Perform other duties as assigned. 

9. Teamwork 

• Work collaboratively with bartenders, concession attendants, and Floor Leads to ensure efficient operations. 
• Assist coworkers during high-volume service periods. 
• Participate in training and departmental meetings as assigned. 
• Foster a work environment incorporating the Guthrie values of Artistic Excellence; Community; Diversity, Equity, Inclusion and Accessibility; and Fiscal Responsibility. 
• Perform other duties as assigned.

Requirements

Essential Knowledge and Qualifications

• Must be at least 21 years of age.
• High school diploma or equivalent preferred.
• Two or more years of experience in concessions, hospitality, food service, or a related field.
• Previous supervisory or leadership experience preferred.
• Strong leadership/customer/guest service skills. Can present a polite and professional demeanor when interacting with guests and colleagues at all times. 
• Can communicate effectively in English, both verbally and in writing.
• Experience operating a point-of-sale (POS) system preferred.
• Can concentrate and work effectively in a busy and noisy environment.
• Maintains compliance with all food safety, sanitation, and health regulations at all times. 
• Has active Minnesota Food Protection Manager Certification (or ability to obtain).
• Has active Minnesota Approved Alcohol Server Training Certification (or can obtain this before the start of employment).
• Can stand and walk for extended periods.
• Can frequently lift and carry up to 40 pounds.
• Can bend, stoop, reach, push and pull throughout the workday.
• Can work evenings, weekends, holidays, and flexible schedules based on performance and event needs.
• Experience with and commitment to working with individuals and teams that exemplify diversity of identity, experience, and perspective, including but not limited to race, color, gender, gender identity, gender expression, age, family and/or marital status, creed, religion, ancestry, disability, national origin, sexual orientation or sexual identity, veteran status, genetic information, pregnancy, body size/type, status with regard to public assistance or any other basis protected by federal, state or local law. 

WHO SHOULD APPLY? 

The Guthrie relies on the talents of many artists and staff, both on and off the stage, to create powerful works of theater at the Guthrie. We are dedicated to building an equitable environment that is mixed across lines of difference. Acknowledging that there are many identities that are underrepresented in the theater overall, the Guthrie strongly encourages candidates who bring diversity of identity, experience and thought to apply. We also acknowledge that candidates can have unique and non-linear and transferable skills. We encourage you to apply even if you do not meet every single qualification but have transferrable skills and passion for our mission and vision. 

WHY SHOULD I APPLY? 

Be a part of a leading non-profit organization that is committed to serving not only the local Twin Cities community but the industry as a whole. In addition to a competitive salary, the Guthrie offers top-notch employee benefits and staff perks.

• Sick Time: Part-time employees shall accrue Guthrie Sick Time (GST) at the rate of one hour for every 25 hours worked. Part-time employees shall accrue GST in lieu of Minneapolis and State of Minnesota Earned Sick and Safe Time (ESST) for qualifying reasons under Minnesota law. GST shall be administered in the same manner and for the same purposes as ESST.  
• Transportation: Subsidized passes for Metro Transit buses and trains, Discounted pre-tax monthly ramp parking, Discounted bike locker rental
• Complimentary Tickets: To Guthrie productions
• Discounted Tickets: To all shows produced by the Guthrie and to some performances hosted by the Guthrie
• Classes and Camps: Discounts to Guthrie classes and camps
• Other Employee Perks: Wellness Program, Guthrie Store discount, Affinity Groups

ABOUT THE GUTHRIE

The Guthrie Theater engages exceptional theater artists in the exploration of both classic and contemporary plays connecting the community we serve to one another and to the world. Through its extraordinary artists, staff and facility, the Guthrie is committed to the people of Minnesota, and from its place, rooted deeply in the Twin Cities, influences the field as a leading 21st century arts organization. Every year more than 500 people, both on stage and off, help ensure our success in creating and supporting the highest level of theater. As an organization, we are committed to our values of Artistic Excellence, Community, Equity, Diversity and Inclusion, and Fiscal Responsibility. The Guthrie Theater is located in the historic Mill District along the Mississippi River in Minneapolis, Minnesota. As the largest city in the state, Minneapolis offers a large variety of parks, lakes, great food, festivals, malls and more. 

LAND ACKNOWLEDGMENT

The Guthrie Theater would like to acknowledge that we gather on the traditional land of the Dakota People and honor with gratitude the land itself and the people who have stewarded it throughout the generations, including the Ojibwe and other Indigenous nations.   

Applicants must submit a resume to be considered for the position.