Computer User Support Specialist
Boost your chances before you apply.
R & R HEATING AND AIR CONDITIONING INC
Spokane, WA, US
Summary
The specialist will manage and maintain the organization's technology systems, including hardware, software, networks, and security protocols. They will also provide direct troubleshooting support to users and coordinate with third-party vendors to ensure operational continuity.
Job Description
Part Time Position
As our Computer Support Specialist, you’ll play a critical role in ensuring smooth day-to-day tech operations to support our HVAC business. This position is responsible for installing, configuring, and troubleshooting hardware, software, networks, databases, and IT security systems. You’ll collaborate with third-party vendors and field/office staff to protect company interests and provide timely technical support. This role aims to minimize technical disruptions, protect company assets, and support successful daily operations.
About Us
R&R Heating & Air Conditioning is a local, family business serving our area's community for over 40 years. We are dedicated to quality, serving our community, and deeply investing in our team. This is a place to build a lifetime career in a skilled trade, not just a job. We support our people with structured training, direct investment, and a strong culture of promotion from within.
Key Responsibilities
- Resolve day-to-day tech errors and provide troubleshooting support directly to all system users.
- Manage and maintain the organization’s technology systems
- Assist with new hire onboarding by setting up user accounts and configuring required devices like cell phones, tablets, and computers.
- Oversee networks, databases, and IT security protocols to protect company data.
- Create, update, and manage strict procedures for tracking company equipment and user assignments.
- Collaborate with third-party companies and vendors to protect business interests and meet technology needs.
Qualifications
- Minimum of 3 years of experience in an IT support role or a related technical specialist role OR degree in Information Technology, Computer Science, or a related field
- Strong knowledge of network protocols, database management, and IT security standards.
- Ability to troubleshoot hardware/software errors, manage assets, and resolve technical issues.
- Excellent communication skills to effectively explain technical errors, discuss new workflows, and teach correct processes to team members.
- Self-motivated and dedicated to completing projects in a timely manner; comfortable working independently with minimal supervision.
- Familiarity with Apple and Microsoft computer programs such as Excel and Word
Additional Skills (Preferred but Not Required)
- 5+ years of experience in an IT support role or a related technical specialist role
- IT certifications such as CompTIA A+, Network+, Security+, or Microsoft Fundamentals.
- Familiarity with industry applications like ServiceTitan, Intacct, and Procore
What We Offer
- Opportunities for advancement and leadership development
- Competitive Pay
- Company vehicle provided
- CEU/licensing reimbursement
- Paid time off and 6 paid holidays
- 80% company paid Medical & Dental insurance for employees
- Kayaks and paddleboards available for employee use
- Employer Paid Life Insurance with EAP
- Seasonal Event Tickets
- 401(k) with company match
- A team-focused culture that values safety, accountability, and growth
If you’re ready to lead with purpose and represent one of Spokane’s most trusted HVAC companies, we want to hear from you.
Apply today and take your career to the next level with R&R Heating and Air Conditioning.
Mission:
R&R Heating & Air Conditioning provides our customers with Total Value Commitment. We take pride in our work and dedicate ourselves to a Total Team concept. We have chosen to create a family of “more than satisfied customers” by maintaining the highest standards of performance and respect for our customers and co-workers.
Culture:
Here at R&R, we follow our Core Values of integrity, respect, commitment, and excellence in everything we do. Employees enjoy a strong sense of belonging and work hard to improve both themselves and their company every day. Our commitment to both the safety and the welfare of all our employees, and their families, help us provide a great work environment.
We believe in empowering our employees to earn by achieving, and encourage them to take ownership in the development of their career. Basically, if you are willing to invest in yourself, the company will invest in you. Our employees set professional goals for themselves, and if they fall short, they own their failure, learn from it and try again.
We understand that our employees are our greatest resources, and in return, we strive to give our employees work-life balance so they can advance their careers in one of the most desirable locations in the country. As a community-minded company, we encourage our employees to become involved in organizations with local and personal significance.
To be successful here you’ll need; a passion for your craft, humility, a competitive and success driven spirit, a strong work ethic, along with a positive attitude. R&R puts a lot of time and effort into our recruiting process. We hold ourselves to a higher standard than most. You will be expected to push yourself, to make a name for yourself, and to strengthen the values, behaviors and culture that are the keys to our success.
Vision:
To achieve the ultimate level of excellence and be recognized as the premier leader of heating and air conditioning in the Pacific Northwest.
Founded
1985
Company size
51-200 employees
Industry
Construction
Org type
Privately Held
Headquarters
Spokane, WA
Mission:
R&R Heating & Air Conditioning provides our customers with Total Value Commitment. We take pride in our work and dedicate ourselves to a Total Team concept. We have chosen to create a family of “more than satisfied customers” by maintaining the highest standards of performance and respect for our customers and co-workers.
Culture:
Here at R&R, we follow our Core Values of integrity, respect, commitment, and excellence in everything we do. Employees enjoy a strong sense of belonging and work hard to improve both themselves and their company every day. Our commitment to both the safety and the welfare of all our employees, and their families, help us provide a great work environment.
We believe in empowering our employees to earn by achieving, and encourage them to take ownership in the development of their career. Basically, if you are willing to invest in yourself, the company will invest in you. Our employees set professional goals for themselves, and if they fall short, they own their failure, learn from it and try again.
We understand that our employees are our greatest resources, and in return, we strive to give our employees work-life balance so they can advance their careers in one of the most desirable locations in the country. As a community-minded company, we encourage our employees to become involved in organizations with local and personal significance.
To be successful here you’ll need; a passion for your craft, humility, a competitive and success driven spirit, a strong work ethic, along with a positive attitude. R&R puts a lot of time and effort into our recruiting process. We hold ourselves to a higher standard than most. You will be expected to push yourself, to make a name for yourself, and to strengthen the values, behaviors and culture that are the keys to our success.
Vision:
To achieve the ultimate level of excellence and be recognized as the premier leader of heating and air conditioning in the Pacific Northwest.
Founded
1985
Company size
51-200 employees
Industry
Construction
Org type
Privately Held
Headquarters
Spokane, WA
