Computer Support Technician

Job Description

This position will work with the IT Operations Manager to provide end-user support to Undergraduate Admissions and other select Enrollment Management departments as needed. This will involve troubleshooting, running diagnostics, repairing computers and equipment, and resolving other technical issues. The Computer Support Technician will assist in performing routing maintenance on installed computer equipment following established procedures and policies, ensuring that computers run optimally and that users are able to work effectively. Position may also assist with Audio/Visual setup and/or events when necessary.

Required Qualifications

• Experience with installing, operating, and troubleshooting computer hardware and software
• Experience installing computer peripherals such as printers, scanners, or similar devices
• Experience with Windows and Mac Operating systems
• Experience in providing good customer service
• Experience with operating and troubleshooting issues with Audio/Visual equipment
• Ability to work within a team to meet departmental needs along with fortifying departmental procedures and policies.

Preferred Qualifications

• Experience with device and patch management tools such as BigFix, Kaseya, JAMF or Microsoft Intune
• Experience with ticketing systems such as Spiceworks or ServiceNow
• Experience within an IT Help Desk environment or related role
• Experience with managing and troubleshooting Apple mobile devices
• Experience with managing and troubleshooting Linux Operating systems and digital signage

Pay Band

3

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Regular

Salary Information

Commensurate with experience, min. starting of $20/hr

Hours per week

28-32

Review Date

September 14, 2026

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance.  These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Samantha Boyd at [email protected] during regular business hours at least 10 business days prior to the event.