Computer Support Representative

Job Details: Job Location: Marceline - Marceline, MO, Salary Range: Undisclosed, Job Summary:

As a Computer Support Representative, you will be responsible for assisting all customers, sales representatives and internal departments with daily support on any file, design, or uploading questions.

Essential Functions:

Keep up to date on the newest software
Be able to introduce new processes, create efficiencies and bring innovative ways to provide value added services to our customers
Create, update, implement and train others on standard operating procedures and processes for customers, sales representatives, and internal departments
Assist internal departments in downloading files from internal and external transfer sites
Provide professional, mechanical, and technical support/guidance for customers, sales, and internal departments

Test customer files for mechanical and technical problems to ensure they are print ready
Document, maintain, and organize customer and internal department communication/interaction
Monitor and respond to customers, sales representatives, and internal departments via phone, email, etc
Assist Prepress and back up the Leads as needed.
Running Customer Service daily reports
All other duties as assigned

Knowledge, Skills and Abilities

Ability to handle multiple tasks and projects.
Ability to remain organized and self-directed in a fast-paced environment.
Ability to work in a team environment.
Maintain professionalism when speaking internally and externally with team members and customers.
Ability to interface with a variety of individuals or groups on a frequent basis.
Ability to work with limited direction and supervision, while demonstrating good judgment and strict confidence.
Ability to learn computer applications as necessary for the position.
Knowledge of graphic arts and printing
Must successfully complete any training or certification courses required to support or strengthen position.
Ability to read, interpret and follow verbal and written instructions, work procedures and other related materials.
Excellent verbal and written communication skills including strong customer service skills.
Must communicate appropriate information accurately and clearly as needed.
Strong PC or Mac Skills
Demonstrate advanced proficiency in all adobe creative cloud applications: Quark Xpress, InDesign, Illustrator and Photoshop, Digital Publications, IOS and Android apps, E-Pubs, variable data applications, InDesign

Minimum Requirements:

High school diploma or equivalent.
Excellent organizational, project management and time management skills.
Graphic Arts background, creativity, and design abilities preferred
Proficient with the Adobe Creative Suite

Qualifications: