Complex Sales Manager

Exceptional Hospitality Starts with You

The location for this position is virtual/remote (within the U.S.)

This is your chance to be part of an in-house Commercial Services team that propels Hilton's sales, revenue management, call center, and analytics functions! As a Complex Sales Manager, you will support the areas which are at the core of Hilton's "commercial engine" and are important to Hilton's ability to achieve profitable growth. You will support the Hilton Los Cabos and Conrad Punta Mita and report to the Complex Associate Director of Sales & Marketing. You will manage the solicitation of new customer relationships and accounts, including Incentive, Domestic, and HWS Accounts, and maintain existing accounts.

What you'll do during a typical day:

• Represent both resorts in interactions dealing with customers relative to sales and operational questions and challenges.
• Negotiate contracts with customers and commission agreements with third-party agencies. (Leads & group opportunities for 10 to 50 rooms peak)
• Solicit and manage 3rd party and HWS leads to grow the market segment for each hotel. (Leads & group opportunities for 10 to 50 rooms peak)
• Help prepare reports on the operation of the group sales market, including the annual and monthly Forecast, Lead Management System, Account Production Reports, and Meetings.
• Conduct verbal sales presentations to prospective clients.

How you'll collaborate with others:

• Travel to meet and develop client base including trainings, trade show participation, FAM trips, and retail travel agencies.
• Participate in organizations as recommended by management and the Complex Associate Director of Sales & Marketing.
• Partner with all related departments such as Revenue Management, Marketing, Group Sales, e-Commerce, and Operations to help with property strategies.

Projects you'll take ownership of:

• Develop and implement business plans for top accounts focusing on inbound business to the Mexican Market with a high volume of sales leads and working with customers in multiple time zones.
• Solicit and develop new accounts to create business opportunities for the Hilton Los Cabos and the Conrad Punta de Mita resorts.
• Uncover business opportunities including in and out of your assigned segments.
• Input and retrieve information from computer system for file maintenance, correspondence, and preparation of forecast and marking budget.

What It Takes to Make the Stay

You have these minimum qualifications:

• Four (4) years of professional experience
• Two (2) years of hotel group sales experience
• Recent work experience with the Incentive or Corporate market segments
• Knowledge of the travel industry, current market trends, and economic factors
• Experience developing and delivering sales presentations
• Experience in writing and supervising operational budgets
• Up to 30% international travel required

It would be useful if you have:

• Luxury resort background
• Experience with or understanding of Delphi or other major hospitality sales platforms
• Spanish language proficiency

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $60,000 – $85,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Sales Incentive Plan (SIP), consistent with other team members at the same level and/or position within the Company.  #LI-REMOTE

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.