Community Outreach & Enrollment Specialist

Job DetailsJob Location: Los Angeles, CA 90022Salary Range: $25.00 - $28.00 Hourly
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Join Via Care as a community Outreach and Enrollment Specialist and help make healthcare more accessible to the communities we serve. In this community-facing role, you will foster community relationships, attend outreach events, educate residents about available healthcare services, and support patients through the enrollment and onboarding process.

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The Outreach and Enrollment Specialist plays a key role in expanding access to care throughout Via Care's service areas by promoting services, strengthening community partnerships, and connecting individuals and families to primary care, dental, behavioral health, women's health, senior services, and urgent care. Working closely with internal teams and community partners, this position helps remove barriers to care, increase patient engagement, and support healthier communities.

Essential Functions

Community Engagement & Representation:

Attend, organize, and represent Via Care at community events, health fairs, and school or senior center functions.
Present clinic services to a wide range of stakeholders, including schools, local businesses, nonprofits, faith-based groups, and housing authorities.
Distribute educational materials and communicate accurate information regarding Via Care services and programs.

Outreach & Partnerships:

Build and maintain strong partnerships with community organizations, agencies, advocacy groups, and referral sources.
Identify and develop new outreach opportunities to increase awareness of and access to healthcare services.

Enrollment & Service Line Support:

Educate community members about available healthcare services and assist individuals in establishing care with Via Care.
Support patient enrollment, registration, appointment scheduling, and onboarding activities.
Coordinate closely with enrollment staff, mobile units, and clinic operations teams to promote seamless onboarding and continuity of services.
Conduct outreach and follow-up efforts to increase appointment completion and patient engagement.

Reporting & Strategy: 

Track and report outreach activities, community partnerships, patient engagement rates, enrollment appointments, and referral outcomes.
Maintain accurate records of outreach contacts, events, and community engagement activities.

Travel & Coverage Area:

Travel throughout Via Care's service areas, including East Los Angeles and surrounding communities, to support outreach and enrollment efforts.
Attend occasional evening or weekend community events as needed.

Knowledge, Skills, and Abilities

Knowledge of healthcare systems, community resources, health insurance programs, and public coverage options.
Strong relationship-building and community engagement skills.
Excellent verbal, written, and presentation skills.
Ability to organize multiple projects and meet deadlines.
Proficiency with Microsoft Office Suite and web-based applications.
Ability to maintain accurate records and documentation.
Ability to maintain strict standards of confidentiality regarding patient information and exercise sound judgment.

QualificationsPreferred Qualifications:

Two (2) years of experience in healthcare, community outreach, enrollment services, public health, or social services.
Covered California Enrollment Assister Certification strongly preferred
Current HIV/STI Counseling Certification and training in family planning services.

Requirements:

Bilingual in English and Spanish.
Experience working with culturally diverse, underserved, and low-income communities, including predominantly Latino populations.
Ability to interact effectively with individuals from diverse backgrounds while demonstrating professionalism, respect, and cultural sensitivity.
Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.

SPECIAL REQUIREMENTS

Must have a reliable automobile for use on the job (mileage to be reimbursed).

Valid California Driver License and automobile insurance coverage.

Subject to a criminal background check prior to employment

TB clearance, to be renewed every year. Vaccines and boosters as needed.

Environmental/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The following lists physical demands an employee will perform on a regular basis: sitting, viewing a computer monitor, typing/keyboarding, reading, handwriting, talking, and hearing, walking, standing, talking on the phone, and driving (vehicle).  Approximately 50% of time is spent sitting, while frequently required to walk, stand, and bend. Must be able to talk and hear well.  Good vision is imperative.

The following lists physical demands an employee may perform on an occasional basis: lifting an average weight of 30 lbs., crouch/knee/stoop/crawl and reach with hands and arms.

Compliance with all mandated vaccinations and all boosters is a term and condition of employment.

Equal Opportunity Statement

Via Care Community Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Via Care Community Health Center complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

In compliance with California Labor Code § 432.3, as amended effective January 1, 2026, this job posting includes the pay scale for the position. The pay scale represents a good‑faith estimate of the salary or hourly wage range the employer reasonably expects to pay for the position upon hire. Actual compensation within the posted range will depend on experience, skills, and internal equity.