Community Liaison (Call-in - On site in Honolulu, Hawaii)

osition Title: Community Liaison I

Classification: Exempt
Department: Community Development
Reports To: Community Liaison Manager

POSITION SUMMARY:

The REHAB Community Liaison I identifies and screens potential patients for admission to rehabilitation services, ensuring they meet program criteria and benefit from the services offered. This role involves promoting and marketing REHAB's programs to healthcare professionals and the community. Working under the Community Liaison Manager's direction, the position blends clinical expertise with roles as an educator, advocate, and collaborator. Through these efforts, the Liaison facilitates seamless patient admissions and fosters relationships that support the rehabilitation continuum of care.  As a Community Liaison I, you will help to ensure that REHAB patients and their families receive caring and dedicated service at REHAB.

Wage Range: $40.00 per hour to $60.01 per hour

Actual wage is dependent on the applicant's relevant experience and qualifications for this position.  The wage range for this position may be subject to change in the future depending on a variety of factors such as market conditions, business needs, legal developments, and other appropriate factors.  

JOB SPECIFICATIONS:

REQUIRED QUALIFICATIONS: 

Certification/Licensure:

• Valid State of Hawaii driver’s license

• Current license as a Registered Nurse, Physical Therapist, Occupational Therapist or Speech Language Pathologist in the State of Hawaii.

• Current BLS certification 

Education:

• Graduate from an accredited school of Nursing, Physical Therapy or Occupational Therapy, or Master’s Degree in Speech Language Pathology.

Skills/Experience:

• Two (2) years minimum clinical or related experience (case management, rehabilitation, primary care, chronic disease management, home health care). 

• Excellent assessment skills and understanding of the insurance and managed care arenas.

• Demonstrated expertise in analysis and decision making. 

• Effective written and verbal communication skills and time management skills. 

• Familiarity with the resources available for use in assessing regulations and the parameters of third-party reimbursement. 

• Working knowledge of Google G Suite

PREFERRED QUALIFICATIONS:

Certification/Licensure:

• Certified Case Manager. 

Skills/Experience:

• Experience in the rehabilitation of chronically or catastrophically ill or injured individuals

CORE VALUES

Our team models REHAB’s core values H.E.A.R.T. in daily actions.  Honesty – Speak and act with truth and respect.  Engagement – Embrace and commit to our mission, vision and values.  Aloha – Serve others with a spirit of kindness and compassion.  Resilience – Rebound and recover with a sense of urgency.  Teamwork – Work together for success.

ESSENTIAL JOB FUNCTIONS 

• Responds promptly to referral inquiries, coordinating with referral sources to identify potential patients early in their recovery.  

• Conducts preadmission screening and clinical assessments through on-site reviews, EHR reviews or telephonic evaluations.

• Recommends treatment options based on clinical assessments, patient needs, caregiver situations, and financial resources.

• Facilitates referrals and admissions by providing necessary information and alternative placement suggestions for patients denied admission.

• Serves as a liaison among the rehabilitation team, admissions team, patients, families and external sources to ensure cost-effective and outcome-focused plans.

• Coordinates the transfer of patient care data and facilitates smooth transitions between referring facilities and rehabilitation settings.

• Assists with precertification and payer negotiations, providing plans of care to secure approval for patient stays.

• Prepares patients and families for admission by explaining programs, offering tours, and addressing questions about rehabilitation services.

• Monitors and reports on admission trends, denial data, and referral source activity to improve service utilization.

• Builds and maintains professional relationships with referral sources, identifying new opportunities and adapting to marketplace changes.

• Promotes REHAB services and educates stakeholders about program benefits, services, and outcomes through professional representation and public relations.

• Participates in professional development, staying updated on rehabilitation advancements and achieving annual educational goals.

• Uses sound judgment and ensures patient safety.  

• Follows and adheres to all organizational and departmental policies and guidelines, code of conduct, and REHAB employee handbook. 

• Performs other duties as assigned.

PROFESSIONALISM AND COMPLIANCE COMPETENCIES

Maintain a high level of proficiency in the following REHAB competencies. 

Job Knowledge

Accountability

Communication and interpersonal/relationship building skills 

Adaptability and Problem Solving, Decision Making 

Organization and Project Management
 

EQUIPMENT, TOOLS, WORK AIDS USED 

Office equipment, including telephone, computer and multifunction devices (MFDs).  Google’s G Suite, report writer and database software.