Community Assistant/Office Assistant - Residence Life (Fall)

Position Introduction:

Community Assistants and Office Assistants: 

The Community Assistant (CA) position is an hourly student role that primarily supports the front desk operations in residence hall lobbies and Traditions apartment clubhouses. Community Assistants serve as a key point of contact for residents and guests, providing excellent customer service and helping maintain a safe, welcoming, and well-organized community space. This position typically includes evening and weekend shifts, with schedules ranging between 10–20 hours per week. Community Assistants report directly to the Residence Life Operations Coordinator.

Office Assistants: 

This position helps maintain an organized and welcoming office environment while supporting the Residence Life staff with day-to-day administrative and operational needs. This position’s hours are typically Monday–Friday, between 8:00 AM–5:00 PM. Schedule is approximately 20 hours/week. These staff members work in the residence halls or Traditions apartments, reporting directly to the applicable area's Residence Life Team and the Residence Life Operations Coordinator.

Required Education and Experience:

• Must be currently enrolled in the Fall 2026 Term as an undergraduate student in good standing at the University of Oklahoma.
• Hiring contingent upon verification of current student status.

Community Assistant Responsibilities include but are not limited to:

• Staff the desk and serve as a welcoming presence for residents and visitors
• Provide customer service by answering questions, assisting with concerns, and referring issues appropriately and professionally
• Ensure proper record keeping for the occupancy process (check-ins, check-outs, room changes)
• Respond to and document student lockouts according to community procedures
• Check in and out community resources
• Complete and submit room damage reports as needed
• Answer phone calls and direct inquiries to appropriate staff or departments
• Maintain accurate logs and records related to desk operations and resource use
• Issue spare keys/access cards and maintain accurate key audit logs in accordance with key control procedures
• Monitor the lobby area to ensure a safe and respectful community environment
• Operate standard desk equipment (phones, printers, computers, etc.)
• Complete general administrative duties in support of Housing and Residence Life
• Maintain confidentiality when handling sensitive or personal student information
• Maintain filing systems and records
• Support special projects and perform other duties and assist with special projects as assigned
• May work in multiple residence halls/apartments depending on schedule and department needs

Office Assistant Responsibilities include but are not limited to:

• Perform administrative responsibilities effectively and efficiently
• Operate standard office equipment (phones, printers, scanners, etc.)
• Maintain filing systems and records
• Answer student/parent questions and handle complaints professionally
• Maintain confidentiality of student inquiries and information
• Conduct regular audits of building resources, including key inventory, supply stock, and documentation accuracy
• Issue temporary keys, community access cards, and other resources
• Ensure proper record keeping for the occupancy process (check-ins, check-outs, room changes)
• Submit student billing forms for lost keys, damages, and other applicable charges
• Provide tours to prospective residents and families
• Assist with tracking building budgets and submitting receipts or order forms
• Answer phone calls and respond to emails
• Support special projects and complete other duties as assigned

Skills:

• Must have basic math skills and ability to communicate both orally and in writing.
• Familiarity with Microsoft office

Department Preferences:

• Valid driver’s license