Community Account Manager

Gigstreem, a leading Internet Service Provider based in the US, delivers innovative technology solutions to residential (Single Family, Multi-Dwelling Unit [MDU]) and commercial (MTU) clients across various markets nationwide.

POSITION SUMMARY

As a Community Account Manager, you will serve as a trusted partner to our residential properties and a key ambassador of the Gigstreem brand.  This role is critical to ensuring an exceptional experience for both property teams and residents.  Our success depends on strong, collaborative relationships with on‑site property staff because they are the direct connection to our customers’ day‑to‑day experience.

In this role, you will balance relationship management, proactive problem‑solving, and strategic account oversight.  You’ll be expected to communicate clearly and confidently, manage multiple priorities, and act as an advocate for both the property and Gigstreem.  This position requires strong written and verbal communication skills, excellent time management, and a solutions‑oriented mindset.  Moderate regional travel is required within your designated territory.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following reflects management’s definition of the essential functions for this role, though duties may evolve to meet business needs.

Relationship Building & Client Advocacy

• Serve as the primary point of contact and face of Gigstreem for assigned properties.
• Build and maintain strong, long‑term relationships with property managers, leasing teams, and ownership groups.
• Act as a trusted advisor by providing education, guidance, and ongoing support to property teams to ensure a seamless and positive internet experience for residents.

Property Success & Experience Management

• Proactively monitor the overall property and resident experience, identifying trends or concerns before they escalate.
• Partner closely with internal teams to quickly resolve issues, communicate updates, and ensure follow‑through.
• Implement strategies that drive resident satisfaction, adoption, and long‑term property success.

Account Growth & Strategic Support

• Collaborate with the Business Development team to identify opportunities for account expansion, including up‑selling, cross‑selling, and introducing new products or services.
• Support renewal discussions by reinforcing value, performance, and results at the property level.

Reporting, Insights & Communication

• Prepare and deliver regular, clear, and insightful reports to clients using internal ticketing data, analytics, and customer satisfaction metrics.
• Translate data into meaningful insights that help properties understand performance, trends, and improvement opportunities.
• Communicate effectively internally and externally on key account topics, risks, and opportunities.

On‑Site Presence & Engagement

• Conduct regular in‑person property visits to strengthen relationships, train on‑site teams, and ensure operational success.
• Lead staff trainings and host resident events to drive awareness, engagement, and overall satisfaction with Gigstreem services.

QUALIFICATIONS

• Strong organizational and time‑management skills: Ability to manage multiple accounts and priorities simultaneously while coordinating effectively with internal stakeholders.
• Reporting & analytical skills: Comfortable analyzing performance metrics, customer feedback, and operational data to inform decisions and recommendations.
• Presentation & meeting leadership: Confident leading property meetings, presenting performance reviews, and addressing escalations professionally and calmly while advocating for both the client and Gigstreem.
• Product expertise & continuous learning: Develop and maintain a deep understanding of Gigstreem’s products, systems, and processes; deliver effective training to property teams to ensure strong adoption and utilization.
• Professional presence: Personable, polished, and composed, able to build trust quickly and represent Gigstreem with credibility at all times.

PHYSICAL / MENTAL REQUIREMENTS

While performing the duties of this role, the employee will frequently be required to:

• Manage multiple tasks and deadlines simultaneously while remaining organized and detail‑oriented.
• Collect, interpret, and analyze complex information to support decision‑making.
• Communicate effectively with a diverse population of clients, residents, and internal team members.
• Travel regionally up to 50%, including on‑site property visits and events

SALARY RANGE: $65,000-90,000

BENEFITS

• Health Insurance
• Vision insurance
• Dental insurance
• Long Term Disability
• Life Insurance
• Paid Time Off
• Monthly Cell Phone Reimbursement

LOCATION: Remote

Gigstreem is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].