Commercial Loan Servicer
Boost your chances before you apply.
BANK FIRST
Manitowoc, WI, US
Summary
The Commercial Loan Servicer manages the accurate entry of loan documentation, handles post-closing tasks, and ensures compliance through quality control. They are also responsible for balancing general ledger accounts and submitting monthly reports to secondary market investors.
Job Description
Job Details: Job Location: Bank First Ops Center - Manitowoc, WI, Salary Range: Undisclosed, Why Work at Bank First
At Bank First, we’re not just a bank—we’re a community. Consistently ranked among the top-performing banks in the U.S. and Wisconsin, and recognized by American Banker as one of the “Best Banks to Work For”. We combine professional excellence with a culture that truly values people. When you join Bank First, you’re joining a team that invests in your growth, supports your well-being, and celebrates your contributions.
Why You’ll Love Working Here
Imagine a workplace where:
Your career growth is supported through training, mentoring, and advancement opportunities
Flexibility allows you to balance work and life without compromise
Your contributions directly impact guests and communities you care about
You’re part of a culture built on respect, collaboration, and empowerment
At Bank First, you don’t just fill a role—you make a difference. Every interaction matters, and every team member helps shape the experience our guests love.
About the Role: Commercial Loan Servicer
The Commercial Loan Servicer plays a vital role in the success of our lending operations. This position is the backbone of accuracy, compliance, and customer support within our commercial loan process. Every loan you touch helps strengthen relationships with businesses in our community, ensuring they receive the funding and service they need to grow and succeed. Your attention to detail, commitment to quality, and ability to manage many moving parts at once make a meaningful impact every day. If you’re someone who takes pride in precision, enjoys problem-solving, and building relationships with co-workers and community, this is a place where you can truly shine.
Key Responsibilities
Loan Onboarding Emphasis
Ensure accurate and timely entry of all commercial loan documentation into the bank’s core system.
Provide support to Business Service Representatives regarding loan disbursements and fee collection.
Ensure all applicable fees and costs are properly deferred.
Perform post-closing tasks, including collateral lien perfection, and file exception tracking.
Scan, image, and index all executed loan documents accurately.
Process payments and advances for participated loans.
Complete daily and monthly balancing of loan general ledger accounts, researching and resolving out-of-balance or outstanding items.
Prepare and submit monthly reporting to secondary market investors (e.g., USDA, SBA, Farmer Mac).
Quality Control Emphasis
Verify new loans and maintenance items entered to the loan system from the previous business day.
Maintain required paper copies of “wet signature” documents.
Follow up on outstanding file exceptions and monitor files for pending items such as final title policies, vehicle liens, and insurance documentation.
Prepare, file, and track UCC continuations.
Post incoming wire payments accurately and promptly.
Perform paid-loan processing duties, including payoff transactions, collateral releases, and UCC terminations.
Add or remove autopay information within the bank’s core system as needed.
Clear non-post transaction items from the previous day.
All
Provide support to Relationship Managers, Business Service Representatives, Commercial Loan Processors and others as needed.
Adhere to the bank’s Code of Ethics and maintain a high level of confidentiality and professionalism.
#INDBF
Qualifications: What We’re Looking For
Associate’s degree or equivalent years of experience
1 -3 years’ experience in banking documentation preferred
Be proficient in MS Word, Outlook and Excel
Ability to manage multiple tasks simultaneously while supporting a variety of clients and bankers
Proven ability to prioritize workload and meet deadlines in a fast‑paced environment
About Bank First
Headquartered in Manitowoc, Wisconsin, Bank First serves communities across Wisconsin and the Illinois Stateline region. Our growth is built on relationship-based banking—getting to know our guests personally and helping them create lasting value.
Our Culture & Vision
We foster curiosity, creativity, and responsiveness while embracing individual differences. Employees are empowered with tools to succeed and supported in their careers. Our vision is to remain the top-performing, independent provider of financial services, delivering personalized solutions and value to guests and communities alike.
Our Values
Relationship Based | Community Focused | Innovative Solutions | Value Driven
Join Bank First and build a career where your contributions matter, your growth is supported, and your work makes a difference every single day.
Bank First is headquartered in Manitowoc, Wisconsin. Through a combination of acquisitions and de novo offices, our Bank has expanded to serve the financial needs of those throughout Wisconsin. Our growth has been achieved through our relationship-based model of banking. We take pride in knowing our customers on a personal level and working together to create value for themselves, their families, and the communities in which we live.
As a result of our growth throughout the State of Wisconsin, our valued customers have access to an increased lending capacity, a wider range of products and services, an expanded branch network, and a larger team of bankers dedicated to providing superior financial solutions that are value driven. Bank First employs over 300 full-time equivalent staff and has been consistently named one of the best banks to work by American Banker.
At Bank First, we strive for excellence, not only for our customers, but for our employees, community, and shareholders as well. Our focus on excellence has resulted in Bank First being recognized as one of the top performing banks in the United States. We are one of 26 banks in the country to be awarded the Raymond James Community Bankers Cup. The award recognizes the top 10% of community banks in the nation based on profitability, operational efficiency, and balance sheet metrics. Additionally, we have been recognized on the Keefe, Bruyette & Woods Bank Honor Roll.
As Bank First looks to the future, we will continue to focus on our relationship-based model of banking and expanding our reach throughout the State of Wisconsin. Bank First will continue to expand through organic growth and in the form of de novo branches and strategic acquisitions in the coming years and is excited for the opportunity to provide superior products and services to a larger base.
Member FDIC | Equal Housing Lender.
Founded
1894
Company size
201-500 employees
Industry
Banking
Org type
Public Company
Headquarters
Manitowoc, WI
Bank First is headquartered in Manitowoc, Wisconsin. Through a combination of acquisitions and de novo offices, our Bank has expanded to serve the financial needs of those throughout Wisconsin. Our growth has been achieved through our relationship-based model of banking. We take pride in knowing our customers on a personal level and working together to create value for themselves, their families, and the communities in which we live.
As a result of our growth throughout the State of Wisconsin, our valued customers have access to an increased lending capacity, a wider range of products and services, an expanded branch network, and a larger team of bankers dedicated to providing superior financial solutions that are value driven. Bank First employs over 300 full-time equivalent staff and has been consistently named one of the best banks to work by American Banker.
At Bank First, we strive for excellence, not only for our customers, but for our employees, community, and shareholders as well. Our focus on excellence has resulted in Bank First being recognized as one of the top performing banks in the United States. We are one of 26 banks in the country to be awarded the Raymond James Community Bankers Cup. The award recognizes the top 10% of community banks in the nation based on profitability, operational efficiency, and balance sheet metrics. Additionally, we have been recognized on the Keefe, Bruyette & Woods Bank Honor Roll.
As Bank First looks to the future, we will continue to focus on our relationship-based model of banking and expanding our reach throughout the State of Wisconsin. Bank First will continue to expand through organic growth and in the form of de novo branches and strategic acquisitions in the coming years and is excited for the opportunity to provide superior products and services to a larger base.
Member FDIC | Equal Housing Lender.
Founded
1894
Company size
201-500 employees
Industry
Banking
Org type
Public Company
Headquarters
Manitowoc, WI
