Commercial Lines Operations Manager

Job Details: Job Location: Norman Branch - Norman, OK, Position Type: Full Time, Salary Range: $88000.00 - $130000.00Salary, Job Category: Commercial Lines Support, SUMMARY:

The Commercial Lines Operations Manager is responsible for the overall management of the Commercial Lines support function, including, but not limited to, planning, organizing, operating activities, quality standards, accounting (as needed), and supervision of commercial lines colleagues, ensuring complete customer satisfaction. The Commercial Lines Operations Manager also performs duties as an Account Executive and/or Manager and aids both internal and external customers with service needs.

ESSENTIAL FUNCTIONS: 

Assist in developing strategies to accomplish and support the INSURICA branch action plan; implement and monitor established strategies, coordinating with the Branch Leader
Provide direction in evaluating and selecting the proper commercial companies for the agency; maintain relationships with appropriate company representatives through proper contacts and effective communication; stay informed as to market availability, and competitive markets and continuously expand knowledge of markets, sharing knowledge with the department and branch staff
Provide supervision to all assigned colleagues, including cross-training, performance management, training and development, coaching, and disciplinary action
Work directly with the Branch Leader, providing updates on workflow, staff, and client issues
Develop support workflows and procedures and monitor implementation within the office; perform service audits and address any problem areas with staff; address and resolve personnel issues; provide a confident leadership presence and foster good morale within the office through a positive outlook and promotion of a team concept environment, in addition to individual excellence and achievement
Conduct meetings, as needed, to inform, obtain input, and train staff on procedures, current developments, etc
Respond to phone calls from clients and comply with requests, and keep producers informed; handle difficult customer or claims situations with staff where warranted
Market business, contact clients when needed, create proposals, and handle all activities in conjunction with the producer to service clients assigned to the position; keep producers informed of important activities on their accounts
Perform risk analysis surveys, obtain renewal information, complete applications, obtain markets, deliver policies, coordinate efforts of loss control or other services, collect payments, and resolve service problems
Retain and develop accounts by making recommendations regarding risk handling to the Producer and/or Customer; seek the most cost-effective requested insurance coverages, prepare proposals, evaluate and recommend other lines of coverage, and provide additional resources for the client as needed
Negotiate with the insurance companies for the most proper coverage options and competitive prices
Perform all actions relating to customers and companies in a manner that will avoid issues involving potential errors and omissions
Participate in seminars and other training to maintain required licenses and for knowledge and skill development
Refer current and prospective clients to the Employee Benefits Department and to the Personal Insurance Department for solicitation of those lines of business

Additional Responsibilities 

This job description is intended to describe the level of work required of the person performing the position. Essential functions are outlined; however, other duties may be assigned, as needs arise, or as required to support the essential functions. Specific performance objectives may be developed each year to measure the performance of the tasks and functions listed in this job description.

Remote work opportunities vary by location, department, and business need and are subject to change, as needed. Each manager will provide details on any telecommuting opportunities, as well as scheduling, within their department
Qualifications: KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of rating procedures, coverage, and industry operations, to effectively manage, maintain, and write assigned client and prospect lists
Complete understanding of insurance markets and reference to markets
Thorough understanding of insurance underwriting procedures and coverages
Self-starter, imaginative, creative, and have the ability to influence others
Strong computer skills, with a focus on the Microsoft Office suite of products (Word, Excel, Outlook, Teams, etc.) and the ability to effectively utilize agency management systems
Ability to work within a fast-paced, changing priority environment
Ability to maximize staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining staff; encouraging and supporting professional development; coordinating and ensuring effective utilization of systems; ensuring adherence to policies, procedures, and productivity standards
Self-motivated, with the initiative to prioritize and be self-directed
Regular and punctual attendance is required
Ability to communicate effectively, both verbally and in writing
Excellent interpersonal skills, with the ability to interact effectively with both colleagues and managers, across all levels
Ability to promote and maintain a team environment, willing to find accommodating solutions for our customers, companies, and the Agency
Ability to successfully adhere to company policies and procedures, as well as maintain strict confidentiality

QUALIFICATIONS:

7-9 years of previous commercial lines experience preferred
2-4 years of previous supervisory experience preferred
Bachelor's degree in business or other relevant discipline preferred
A current property and casualty license, or the ability to quickly obtain one, is required

WORKING CONDITIONS AND REASONABLE ACCOMMODATIONS:

Fast-paced, multi-tasking, office environment with periodic high disruption and changing priorities
Ability to perform approximately 80% sedentary work, exerting up to 10 pounds of force occasionally, and negligible force frequently
Ability to lift up to 20 pounds occasionally
Requires operation of a computer workstation, including keyboard and video display
All requirements may be modified to reasonably accommodate physical or mental impairment