College Work Study Program (Academic Support Center)

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

We invite you to become a part of the Southwest Team!

Title: College Work Study Program (Academic Support Center)

Employee Classification: Other

Institution: Southwest Tennessee Community College

Department: Academic Support Center

Campus Location: STCC - Multiple Campus Locations

Job Summary

Front desk workers are needed for a high-volume tutoring program. They will assist students of all academic levels with writing, math, science, information technology, business and accounting, and developmental studies. Front desk workers will manage the front desk. Responsibilities and duties are included below.

Job Duties

• Administrative professional serves in the role of a front desk worker for the in-person and/or virtual tutoring center, including:
  • Greeting students as they come into the center and checking them in
  • Managing in-person, virtual, and paper review sessions on behalf of tutors
  • Answering the phone, responding to voicemails, and monitoring online requests
  • Performing data entry, preparing reports, and other administrative tasks as needed
  • Making phone calls, sending emails, or other contact requests as needed
  • Answer questions from students, tutees, tutors, or staff on behalf of the tutoring center

Minimum Qualifications

• Must be a registered student of Southwest Tennessee Community College.
• Only students who are approved for Federal Work Study are qualified for this position.
  • If you have any questions regarding this requirement, please reach out to the Financial Aid Office.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed within this description are representative of the knowledge, skill, and/or ability required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Strong computer skills in Windows and Microsoft Office, including Word, Excel, PowerPoint, and Outlook

Preferred Qualifications

• Bilingual: English/Spanish
• Experience with Zoom or other web-conferencing platforms, or a willingness to learn

Knowledge, Skills, and Abilities

• The ability to maintain confidentiality of tutoring center information and conduct oneself in an ethical, professional manner
• The ability to maintain an environment that is open, friendly, and respects all tutees as individuals seeking help
• Candidate should be able to manage the responsibilities of the position promptly and be willing to complete additional duties as requested.
• This is not a tutoring position; no previous teaching or tutoring experience is required.

Physical Demands / Working Conditions:

• Physical Demands:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
    • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • While performing the duties of this job, the employee is regularly required to talk or hear.
  • The employee is frequently required to stand, to sit, and to reach with hands and arms.
  • The employee is occasionally required to walk and stoop, kneel, crouch, or crawl.
  • The employee must occasionally lift and/or move up to 25 pounds.
• Work Environment:
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
    • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • The noise level in the work environment is usually moderate.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.

First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.

In order to be considered for the position, the following items must be uploaded:

• Resume
• Cover letter
• Unofficial Transcripts

A summary of our benefits can be found below: 

https://www.southwest.tn.edu/hr/benefits-overview.php

Incomplete applications will not be considered.

The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities. 

The following person has been designated to handle inquiries regarding nondiscrimination policies:  LeVetta Hudson, Vice President of People & Culture, [email protected], 737 Union Ave, Memphis, TN 38103, 901-333-5000. See the full non-discrimination policy.