Collections Specialist

Job Description:

If you're committed to helping others and thrive in a collaborative environment, we'd love to hear from you! 

MOHELA is seeking dedicated professionals to join our team as a fully remote Private Credit Collector. 

• Remote, work-from-home, opportunity
• Interviews will be conducted via Microsoft Teams (video required) in Eastern Time Zone
• Start in our next training class on Monday, May 4, 2026.

WHAT YOU’LL DO:

As a Private Credit Collector, you’ll primarily be responsible for performing collection activities in an effort to recover losses from assigned accounts. Collectors locate and communicate with debtors via telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements. Additionally, collectors resolve issues of a non-routine nature as necessary as well as perform skip tracing and contract observance functions to ensure compliance of all company, client, and federal and state regulations.

Essential Job Functions:

• Communicate with debtors in regards to the repayment of their delinquent debt.
• Perform skip tracing to locate debtors.
• Ensure all accounts are worked within client standards and Federal Regulations.
• Maintain continuing education, training in industry career development.
• Other duties assigned by management.

POSITION DETAILS:

• Position Type: Remote - Work hours provided in Eastern Standard Time Zone.
• Compensation: $16 per hour + Bonus Incentive Eligible + Full Benefits Package and Generous Paid-Time-Off
• Start Date: Monday, May 4, 2026
• Training Schedule:
• Monday - Friday, 8 AM - 5 PM EST (3 weeks)
• Work Schedule:
• Monday - Friday, 3 days per week 8 AM - 5 PM EST; 2 days per week 12 PM - 9 PM EST
• One Friday 12 PM - 9 PM EST Shift required per month.
• Saturday hours may be required based on business need.

OFFICE AND TECHNOLOGY REQUIREMENTS:

MOHELA will provide all hardware and software. Qualified candidates must secure the following to successfully execute job responsibilities:

• Reliable high-speed internet – Minimum of 100mbps download speed and 10 upload speed with latency of less than 25-50 ms.
• Capability for a wired internet connection by connecting an Ethernet cord into your server from the router/modem. WiFi, 5G, HotSpot, etc. is not compatible with our systems. (An Ethernet cord will be provided to you and is the required internet connection.)
• Private workspace or home office free from distractions

MINIMUM REQUIREMENTS:

• High School Diploma, GED, or equivalent
• Minimum of 1 year experience in a customer service, call center, sales, or collections role (may substitute experience requirement with college degree)
• Demonstrated stable work history
• Ability to attend mandatory class-based training the first 3 weeks of employment. Time off during this period is not able to be accommodated. 
• Ability to meet all office and technology requirements
• Basic keyboarding skills and PC experience in a windows environment

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• Effective written and verbal communication skills
• Strong listening skills, ability to follow written and/or verbal instructions
• Good mathematical skills including calculator skills
• Goal Oriented, and seeks to consistently meet aggressive daily, weekly, and monthly production and quality goals
• Strong organizational skills and the ability to meet tight deadlines
• Negotiation, counseling and problem solving skills
• Reliable, ability to work flexible day, evening and weekend hours as required
• Ability to learn company collections computer system and phone system
• Persistent, ability to overcome objections, ability to remove barriers
• Team player

PREFERRED QUALIFICATIONS:

• Associate degree or higher preferred
• Preference given to candidates with call center experience