Collections Representative

Job DetailsJob Location: Clermont, FL 34714Join Our Team at Exploria Resorts!

Are you driven by success and ready to seize a lucrative opportunity? We're currently hiring detail-oriented individuals to join our incentive-based collection team. If you have experience in call centers, collections, or a commission driven role and are looking to leverage your skills in a rewarding environment, this role is for you.

What does Exploria Resorts have to offer?  Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, growth opportunities, and more!

Position: Call Center - Collections Representative

Compensation:

- $16 per hour, with an added $1,500 - $2,500 monthly performance-based incentive potential! (Averaging $25-26/hr!)

- New Hire guarantee of $800 performance incentive for the first three full calendar months of employment!

Hours/Shift:

- Monday - Friday (3 days will be an 8 am-5 pm shift, 2 days will be a 9 am-6 pm shift) 

- Every other Saturday (If you work on Saturday your day off will be during the week).

- Sundays: Always off 

- Onsite - 25 Town Center Blvd. Clermont FL 34714

*Subject to change based on business needs

Key Requirements:

Clear communication skills, both oral and written, to convey information effectively.
Exceptional customer service abilities, ensuring 100% customer satisfaction.
Quick and accurate decision-making skills to evaluate alternative courses of action.
Ability to manage multiple priorities efficiently and adapt to the fast-paced nature of our business.
Demonstrated ability to influence others positively.
Professional and friendly demeanor, representing our company values.
Flexible schedule to accommodate business needs.

QualificationsQualifications and Skills:

1+ year of experience working in an outbound call center
1+ year of collections experience is highly preferred 
1+ year working in the timeshare/Vacation Ownership industry is a plus 
Strong communication and negotiation skills.
Good time management and organizational skills.
Prior experience working in a call center, or a commission driven role
Bilingual Spanish is highly preferred.
Enthusiastic, energetic, and self-motivated.

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