Club Concierge - Snowmass Mountain Club - Winter

Company Description

Aspen Hospitality, a division of Aspen One, develops, owns, and operates a growing portfolio of luxury and upper-scale hotels, private clubs, and branded residential properties under The Nell and Limelight brands. This includes The Little Nell, Aspen’s only Five-Star, Five-Diamond ski-in/ski-out hotel and its affiliated Residences located at the base of Aspen Mountain, as well as a new Nell property currently in development at Rockefeller Center in New York City.  

Across its portfolio, Aspen Hospitality is inspired by place, united by purpose, defined by you, with Limelight hotels including those across Colorado in Aspen, Snowmass, Denver, and Boulder (opened August 2025); Ketchum, Idaho; Mammoth, California (opened December 2025); and Charleston, South Carolina (coming in 2028). 

Aspen Hospitality also owns and operates the Aspen Mountain Club, Snowmass Mountain Club, and Mammoth Lakes Mountain Club. For more information, visit www.aspenhospitality.co. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the , aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. 

Job Description

Position Summary
The Club Concierge provides high-level personalized service to all members and their guests while maintaining the professional standards of a private mountain club. The role focuses on creating a welcoming, comfortable environment, managing amenity-style snack and beverage offerings, and assisting with daily needs such as activity coordination, equipment logistics, and local arrangements. This position reports to the Club Manager.

Job Posting Deadline
Applications for this position will be accepted until October 4, 2026.

Essential Job Functions
•    Greet and engage with members and guests by name, offering a warm and attentive welcome
•    Maintain, stock, and present complimentary snack and beverage offerings (e.g., chips, soft drinks, charcuterie boards) to reflect club standards
•    Monitor lounge cleanliness and ambiance, ensuring a consistently comfortable, orderly, and well-stocked space
•    Coordinate ski valet services including equipment storage, retrieval, and assistance with rentals or tuning
•    Assist members with local reservations for dining, activities, spa appointments, and transportation
•    Maintain accurate records of guest visits and transactions (e.g., day tickets, guest use limits)
•    Communicate efficiently with internal departments including ski concierge, valet, and Membership Office to fulfill member requests
•    Assist with light administrative tasks including email communication, package handling, and member account documentation
•    Support inventory tracking and retail sales for club merchandise, as applicable
•    Provide information on Mammoth and surrounding area conditions, activities, and events
•    Report member feedback, issues, or complaints to the Club Manager in a timely manner
•    Perform other duties as assigned

Qualifications

Education & Experience Requirements
•    High school diploma or equivalent required
•    Prior experience in a hospitality or private club setting preferred
•    TIPS or alcohol service certification helpful but not required
•    Food Handler Certification preferred

Knowledge, Skills, & Abilities
•    Strong guest service orientation with discretion and professionalism
•    Knowledge of greater Mammoth area activities and seasonal offerings
•    Basic food and beverage service experience, including snack and beverage presentation
•    Working understanding of ski equipment and mountain operations
•    Computer proficiency; comfortable with data entry and internal communication platforms
•    Strong organizational and multitasking skills
•    Ability to work autonomously and collaborate with other departments
•    Clear, professional verbal communication; bilingual skills helpful
•    Calm under pressure and responsive in fast-paced, high-service environments
•    Basic inventory and record-keeping abilities
•    Ability to lift and carry light supplies or equipment when needed
•    Flexible schedule, including weekends and holidays

Additional Information

Work Environment & Physical Demands
•    Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
•    Regularly work indoors with no adverse conditions  
•    Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits 
This position is classified as a seasonal full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
•    Paid Time Off Programs
•    Paid Leave Programs
•    Employee Ski Pass and Dependent Ski Passes
•    Other company perks

or

This position is classified as a seasonal part-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
•    Paid Time Off Programs
•    Employee Ski Pass
•    Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster