Cloud Administrator

Overview

DataBank is a growing, thriving company full of smart, motivated people. Our 450+ employees are a tightly-knit, super-focused and incredibly dedicated team. We work hard, and we're passionate about our business and customers. One of our primary goals is to provide a challenging, exciting, fair, rewarding, and growth-oriented environment for our team.

At DataBank, we are on a mission to help organizations simplify their business processes. Our work is constantly changing and evolving, driven by the need to create remarkable business solutions for our customers. As North America's leading end-to-end business process solutions provider, we consider our employees the heart of our success. Our people are committed to our customers in everything that we do. That is the DataBank difference.

DataBank is pleased to announce a new opportunity for a remote Cloud Administrator to join our Professional Services Cloud team. Our Cloud Administrator operates and maintains DataBank's cloud environments and the customer solutions running in them. This is a run-and-operate role rather than a design role.

Benefits/Total Rewards 

At DataBank, we focus on Benefits that cover your health, well-being, family, and future.  Our comprehensive suite of Benefit options is offered to make it easier to stay physically, emotionally, and financially healthy. Some of our Benefits and Total Rewards Program includes: 

• Salary

• Medical/Dental/Vision Insurance 

• Disability & Life Insurance 

• 401k Retirement Plan 

• Flexible Spending 

• Health Savings Account 

• Parental Leave 

• Generous PTO 

• Volunteer PTO 

• Company Paid Holidays 

• Career Advancement opportunities 

• Company-wide bonus program & merit program 

Responsibilities

Primary Duties and Responsibilities

Cloud operations and maintenance

• Administer and monitor AWS environments — EC2, VPC, S3, IAM, and related services — for availability and performance.
• Provision and configure cloud resources to established patterns, using Infrastructure as Code where available.
• Apply patching, updates, and routine maintenance on a defined schedule with proper change control.
• Respond to alerts and incidents, troubleshoot networking and system issues, and drive them to resolution.
• Administer backup, recovery, and retention configurations and verify restores.

Security, access, and compliance

• Administer identity and access management, including roles, permissions, and periodic access reviews.
• Work with the Cloud Security team so environments continue to meet our security standards and ISO certification requirements.
• Follow change control, InfoSec, and audit requirements, and produce evidence when requested.
• Remediate configuration and vulnerability findings within agreed timeframes.

Cost management and reporting

• Monitor cloud spend and identify and implement cost optimization opportunities such as rightsizing and cleanup of unused resources.
• Maintain tagging and account hygiene so spend can be attributed accurately.
• Report on utilization, capacity, and cost trends to the Director of Cloud.
• Maintain accurate documentation of environments, configurations, and runbooks.

Support and collaboration

• Provide post-deployment support for cloud solutions and assist with go-live support as needed.
• Provide status updates to project managers on PM-run projects and to team leads on non-PM projects.
• Cross-train teammates and share knowledge on cloud operations practices.
• Stay current on cloud services and recommend operational improvements.

Qualifications

Education, Training, and Experience Desired

• Bachelor's degree or related experience
• Comfortable owning all aspects of OnBase administration
• Preparation for / presently maintaining OnBase Installer Certification 
• Experience administering enterprise environments running Microsoft Windows Server 
• Excellent written, listening, and communication skills including interpersonal, negotiation, and conflict resolution
• Strong software and information technology knowledge base
• Works well in a team environment as well as when working independently
• Strong telephone presence and consulting skills
• Proactively assists clients and team

Preferred

• AWS experience with FSx, ECS, and RDS
• Scripting in Python or PowerShell
• Azure administration experience
• Experience in an IT environment with change control, InfoSec, and ISO certification adherence
• Windows Server, Linux, Active Directory, Group Policy, and file share management
• Configuration management tooling
• Experience in the Enterprise Content Management (ECM) sector
• AWS technical certification, such as Solutions Architect Associate or SysOps Administrator
• 2+ years of hands-on AWS administration experience
• Experience with AWS Console, EC2, VPC, S3, and IAM
• Working experience with Infrastructure as Code
• Administration of networking concepts in AWS including load balancing, TCP/IP, HTTP, and DNS, with network troubleshooting ability
• Documentation experience covering environments, configurations, and runbooks

Travel

• Up to 10% travel is required for this position

INFORMATION SECURITY REQUIREMENTS

At DataBank, information security is a top priority. It is the responsibility of every member of our workforce to protect sensitive information at all times. As part of our commitment to clients and regulators, the following information security requirements must be satisfied and upheld for all job positions:

• Ability to pass individual background check and drug screenings, when required.*
• Operate in accordance with all DataBank information security policies and procedures.
• Understand and acknowledge all job responsibilities relating to information security and protecting sensitive company and/or client information.
• Execute information security processes and procedures as required based on job functional responsibilities.
• Protect information assets from unauthorized access, disclosure, modification, destruction or interference.
• Report information security events, incidents, and any other risks identified to designated company resources. 

*As an employee of Databank, you may also be required to undergo continued or more in depth background screenings to satisfy the information security requirements of current or future clients.

DataBank IMX, is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding nondiscrimination. DataBank IMX provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.