Clothes Closet Sales Associate

Clothes Closet Sales Associate

Community Action Center (CAC) is a community-based, non-profit, human services organization that provides and advocates for the basic needs of people and families throughout Rice County. Its programs create a robust safety net for low-income families and include food access, housing, employment services, clothing, emergency assistance, youth services, transportation, health care assistance, and more. 

CAC’s resources and staff are integral parts of their communities and include partnerships with schools, businesses, faith communities, and other organizations. This extensive local network allows CAC to pursue community-engaged solutions, prioritize partnerships, and collaborate with thousands of volunteers. Currently, we are looking for a Clothes Closet Sales Associate to help support the community-responsive work of CAC.

Job Title: Clothes Closet Sales Associate 

Reports to: Clothes Closet Manager

Work Location: 600 Water St S, Northfield, MN 55057

FLSA Status: Non-exempt, Hourly, Part-Time, Approximately 10-20 hours/week

Compensation: $15 per hour 

Position Summary

The position of Sales Associate will support the day-to-day operation of the clothing thrift store, provide high quality customer service to all shoppers, volunteers, and staff and collaborate to foster an organizational culture of a community-based, person-centered, and trauma-responsive environment. 

Responsibilities and Duties – CAC’s success is based on the flexibility of its staff and volunteers to dynamically adjust to meet the needs of the community. The primary responsibilities for this job include:

Receiving, Sorting & Pricing Workstation

• Donor Relations - greet donors courteously and receive donated goods with care, issue receipts as requested, communicate effectively about donations the store is able to receive, refer as needed

• Product Management - thoroughly inspect for quality and maintain organizational systems in the receiving area

• Answer Clothes Closet phone line and provide excellent customer services to community members seeking clothing services, wishing to donate items, or volunteer their time

Sales Floor and Cashier Workstation 

• Assist customers in locating and/or selecting merchandise

• Process sales transactions, fold and bag merchandise, and thank customers for supporting Community Action Center’s programs

• Accurately operate the cash register and follow proper procedures regarding voids, cash, checks, credit cards, etc.

• Remain professional in stressful situations and ask for assistance from coworkers or supervisor when needed

• Refer customer complaints or inquiries to management

• Maintain a neat and orderly sales floor

All Workstations 

• Attend Clothes Closet staff meetings and training sessions as scheduled

• Follow daily opening and closing cleaning and maintenance protocol, including dusting, vacuuming, sweeping, and more

• Offer support and assistance to volunteers on a variety of tasks

• Communicate effectively and professionally with team members

• Immediately report all incidents of theft (both internal and external) to management

General Responsibilities

• Demonstrate commitment to the agency’s mission: “To promote a healthy, caring, and just community for all people through resources, advocacy and volunteer effort.” 

• Employ trauma-responsive, person-centered care practices to create a safe and healing space, build relationships, foster agency and invest in the long-term wellbeing of participants

• Utilize crisis intervention and conflict resolution skills to support individuals and families in need

• Follow all mandated reporting laws for vulnerable adults as well as child abuse and neglect

• Attend and actively participate in regularly scheduled organization and team meetings and trainings

• Perform other duties as assigned to support CAC's mission and evolving community needs

Qualifications

• Bilingual in English and Spanish, preferred 

• Experience working alongside diverse populations

• Demonstrate excellent critical thinking skills 

• Ability to follow instructions and adhere to policy

• Comfortable with technology, including point of sales system 

• Flexibility to work scheduled weekends 

• This offer is contingent on the successful completion of a full background check

Physical and Work Environment Requirements

While performing the duties of this job the employee is regularly required to walk, stand, bend, kneel, use hands to write, and sit for prolonged periods at a desk working on a computer. Employees are subject to a minimal noise level.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Opportunity

CAC is an equal opportunity organization. CAC believes that the most efficient and effective workplaces include employees from diverse backgrounds. We strive to create a work environment where all employees and individuals, regardless of race, creed, color, religion, sex, national origin, age, marital status, political affiliation, sexual orientation, gender identity, disability, public assistance status or veteran status, can succeed and make an impact in the community.