Clinical Operations Manager
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GENERATIONS FAMILY HEALTH CENTER INC
Willimantic, CT, US
Summary
The Clinical Operations Manager provides administrative and operational leadership for clinical support staff to ensure efficient, safe, and patient-centered care. They are responsible for workforce management, workflow execution, and maintaining clinical operational standards in collaboration with nursing and medical leadership.
Job Description
Job Details: Job Location: GEN Willimantic - Willimantic, CT, Position Type: Full-time, Education Level: Certificate/Technical Diploma, Salary Range: Undisclosed, Job Category: Health Care, Clinical Operations Manager
Full-Time
Location: Willimantic, CT
Built on Community Care, Powered by Teamwork, Supported by Strong Benefits
Why you’ll love working here: At Generations Family Health Center, you'll be part of a mission-driven, team-based environment focused on delivering compassionate, community-centered care. Join a collaborative team dedicated to serving our community.
About Generations Family Health Center: Generations Family Health Center is a regional community health center serving a 37-town rural region in eastern Connecticut, with locations in Willimantic, Danielson, Norwich, and Putnam. Our dedicated staff provides comprehensive primary care services to patients of all ages, including medical, dental, and behavioral health care, as well as care coordination and community outreach. In addition to our main facilities, we offer mobile programs and School-Based Health Centers.
POSITION SUMMARY:
The Clinical Operations Manager is responsible for the day-to-day operational leadership of clinical support services within the assigned medical practice. Reporting administratively to the Director of Primary Care Operations and working in collaboration with the Director of Nursing, the position provides administrative and operational leadership for assigned clinical support staff while overseeing clinical workflows, staffing, patient flow, clinician support, operational readiness, and clinical resource utilization to ensure safe, efficient, and patient-centered care.
The Clinical Operations Manager is accountable for the operational performance of the clinical care environment and implementation of organizational clinical operational standards, professional nursing standards, and clinical practice initiatives established by organizational leadership. The position works collaboratively with the Medical Director, Director of Nursing, Regional RN Lead, Practice Manager, clinicians, and other organizational leaders to improve clinical operations, quality, safety, access, and organizational performance.
The Clinical Operations Manager provides administrative and operational leadership for assigned clinical support staff and is responsible for workforce management, workflow execution, operational performance, and employee development. Professional nursing practice, nursing standards, clinical competencies, scope of practice, and nursing education remain under the direction of the Director of Nursing. The Clinical Operations Manager partners closely with the Practice Manager to ensure seamless coordination between clinical and administrative operations while maintaining clearly defined areas of responsibility.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
The Clinical Operations Manager provides administrative and operational leadership for assigned clinical support personnel and is accountable for the day-to-day management of clinical operations, including staffing, workflow execution, patient flow, clinician support, operational performance, and clinical resource utilization.
The position exercises independent judgment in managing daily operations and is responsible for workforce management, employee development, performance management, and operational execution in accordance with GFHC policies and applicable collective bargaining agreements.
The Clinical Operations Manager collaborates with the Director of Nursing and Regional RN Lead to support implementation of professional nursing standards and competency programs. Accountability for professional nursing practice, nursing standards, scope of practice, clinical competency, and nursing education remains with the Director of Nursing.
Salary: $85,000+ (commensurate with experience)
Benefits:
5 weeks of paid time off
9 paid holidays
Medical, dental, vision and life insurance coverage
403(b) retirement savings plan with employer contribution
Malpractice insurance coverage
Voluntary Life insurance
Employee Assistance Program
FSA & DCA options
Qualifications: REQUIRED QUALIFICATIONS:
Current unrestricted Connecticut Registered Nurse (RN) or Licensed Practical Nurse (LPN) license
Minimum of three (3) years of progressively responsible experience in ambulatory care, primary care, or community health
Minimum of two (2) years of supervisory or management experience leading clinical support staff
Current BLS certification
PREFERRED QUALIFICATIONS:
Bachelor's degree in Nursing, Healthcare Administration, or related healthcare field
Experience in a Federally Qualified Health Center
Experience with HRSA Health Center Program requirements
Experience with Joint Commission accreditation standards
Experience implementing standardized clinical workflows
Bilingual (English – Spanish based on patient population)
Join Our Team!
Do you want to make a real difference while enjoying a balanced and fulfilling career? If so, we would love to hear from you. Apply today:
Interested applicants should submit resume and application online at:
http://www.genhealth.org/rewarding-careers/opportunities
To apply by mail, email or fax:
Generations Family Health Center, Inc.,
ATTN: Human Resources
40 Mansfield Ave, Willimantic, CT 06226-1948
FAX: (860) 456-1293 EMAIL: [email protected]
CLOSING DATE: Candidate screening will begin immediately until filled.
Generations Family Health Center is an equal opportunity employer and does not engage in discrimination, show preference, or permit harassment.
EOE
We are growing.
We are generous.
We are GenG!
Generations Family Health Center, Inc. (Generations) is a private, not-for-profit, regional Federally Qualified Health Center (FQHC) that has been serving eastern Connecticut since 1984. Generations provides a full continuum of care for people of all ages, including:
- Primary health care
- Oral health care
- Behavioral health care
- Support services
Join GenG!
Generations has a diverse, multi-generational work community committed to providing quality, compassionate and accessible care to patients of all generations in all the communities we serve. We are GenG!
We are committed to an ever-evolving, work environment that rewards honesty, commitment, and integrity.
By joining GenG you will make a difference in the lives of the people we serve while finding the quality of life you are seeking. Generations offers a comprehensive benefits package with all-inclusive wellness coverage, a retirement savings plan, and a generous time off policy. Located in the “last green valley” region of Connecticut our team has access to the best that New England has to offer paired with close proximity to urban centers. Learn more about current openings and benefits: https://genhealth.org/careers/.
Diversity, Equity, and Inclusion:
Generations, founded on the core value of access to quality care, regardless of insurance status or the ability to pay, has set the standard for diversity, equity, and inclusion (DEI) for decades. In addition to our transparent equal-opportunity employment policies, our agency has an extensive patient bill of rights that guides our daily operations. At any Generations location, patients will find acceptance, support, and empathy. Likewise, staff members will find a work culture that celebrates the diversity reflected in the community we serve while embracing the strengths and opportunities of an inclusive workspace.
Founded
1984
Company size
51-200 employees
Industry
Hospitals and Health Care
Org type
Nonprofit
Headquarters
Willimantic, Connecticut
We are growing.
We are generous.
We are GenG!
Generations Family Health Center, Inc. (Generations) is a private, not-for-profit, regional Federally Qualified Health Center (FQHC) that has been serving eastern Connecticut since 1984. Generations provides a full continuum of care for people of all ages, including:
- Primary health care
- Oral health care
- Behavioral health care
- Support services
Join GenG!
Generations has a diverse, multi-generational work community committed to providing quality, compassionate and accessible care to patients of all generations in all the communities we serve. We are GenG!
We are committed to an ever-evolving, work environment that rewards honesty, commitment, and integrity.
By joining GenG you will make a difference in the lives of the people we serve while finding the quality of life you are seeking. Generations offers a comprehensive benefits package with all-inclusive wellness coverage, a retirement savings plan, and a generous time off policy. Located in the “last green valley” region of Connecticut our team has access to the best that New England has to offer paired with close proximity to urban centers. Learn more about current openings and benefits: https://genhealth.org/careers/.
Diversity, Equity, and Inclusion:
Generations, founded on the core value of access to quality care, regardless of insurance status or the ability to pay, has set the standard for diversity, equity, and inclusion (DEI) for decades. In addition to our transparent equal-opportunity employment policies, our agency has an extensive patient bill of rights that guides our daily operations. At any Generations location, patients will find acceptance, support, and empathy. Likewise, staff members will find a work culture that celebrates the diversity reflected in the community we serve while embracing the strengths and opportunities of an inclusive workspace.
Founded
1984
Company size
51-200 employees
Industry
Hospitals and Health Care
Org type
Nonprofit
Headquarters
Willimantic, Connecticut
