Clinical Nurse Manager

Description

Primary Purpose of Position: 

North Shore Community Health (NSCH) is an industry leader in exceptional community healthcare delivery. We have an exciting leadership opportunity for a full-time Clinical Nurse Manager at our Peabody location. Under the general direction of the Director of Nursing, the Clinical Nurse Manager will provide direction and supervision of the nursing staff and medical assistants concerning the day-to-day operations at the Peabody location. The Clinical Nurse Manager will also supervise designated per diem RNs. The Clinical Nurse Manager will be responsible for projects to improve operational efficiencies, ensure the nursing staff's clinical competencies, foster optimal patient care, and facilitate positive patient experience. The Clinical Nurse Manager will provide direct clinical care as a 0.5 clinical FTE, coordinating care for individual patients and provide nursing support as needed. As a team member at our health center, you will work with racially, ethnically, and culturally diverse staff, so cultural humility is required. A sense of humor and a can-do attitude are also very important.  

The Organization

North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence, NSCH provides:

• Comprehensive primary care.
• Dental services.
• Behavioral health care.
• Care management.
• Pharmacy services.
• Substance abuse disorder treatment.
• Nurse care management.
• Insurance enrollment assistance.

NSCH operates service sites at Gloucester, Peabody, and Salem Family Health Centers, ensuring convenient access to care. Additionally, NSCH extends its reach through school-based health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy for behavioral health services.

As a community-based safety net healthcare provider, NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits. These include health and wellness benefits, tuition reimbursement, loan forgiveness opportunities, and other appealing benefits.

We believe in supporting our employees from day one, and all eligible staff members can take advantage of these benefits right from the start of their employment at NSCH. We aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly, and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Essential Functions: 

• Provides direct supervision and effective leadership through proper development and training of clinical nurses and medical assistants at our Peabody location 
• Supervises and collaborates with the Peabody Lead MA who helps with scheduling medical assistants and leads onboarding for new MAs 
• Coordinates all scheduling related to site clinical nurses and medical assistants, including but not limited to vacation requests, coverage of absences, and daily assignments to ensure adequate coverage at the clinical sites 
• Responsible for projects to improve operational efficiencies of all nursing functions, including investigating and implementing “best practice” models for clinical operations as well as developing and enhancing written policies and protocols to guide daily operations 
• Develop and implement tools to regularly assess key competencies of the nursing and medical assistant staff. Coordinates and participates in training initiatives, including orientation, annual competency assessments, and continuing education programs. As well as implement training initiatives through coaching of staff and performance monitoring 
• Partners with DON, Clinical & Operational Leaders to plan, implement and evaluate quality improvement activities 
• Provides local oversight of infection control and helps foster a culture of safety by reporting safety events, near misses, and risks promptly 
• Reviews medical assistants' and nurses’ documentation regularly to ensure proper provision of/documentation of care and provides supportive continuous feedback 
• Design, evaluate and monitor practice workflows, including guiding staff in meeting productivity goals 
• Oversees supply and inventory of vaccines, medications, and nursing supplies, including emergency medications/equipment 
• Provides clinical coverage at any of the clinical sites as needed 
• Hires and trains new nurses in a supportive learning environment, helping them grow in skill and confidence according to the approved ramp up schedule based on experience 
• In collaboration with MA leadership, hires and supports the onboarding of new MAs  
• Supervises designated per diem RNs, ensuring they are supported in staying knowledgeable about new workflows and stay compliant with NSCH policies and requirements for the per diem role 
• Provides constructive feedback and fosters a learning culture to help all nurses and MAs feel valued and supported in working top of scope as professionals and achieving joy in work 
• To help the team stay aligned with the organization’s mission, values, and policies, addresses patterns of Nurse or MA poor performance or problematic behavior through use of feedback, disciplinary action, and, if necessary, termination of employment 
• Manages personnel budget and collaborates with HR to ensure all open positions are posted and qualified candidates/applications are reviewed in a timely manner 
• Other duties as assigned 

Requirements

• RN with current Massachusetts license, BSN -preferred 
• 3 years of clinical and programmatic experience needed 
• Minimum 1 year of supervisory experience in any customer service field required 
• Committed to fostering a team culture of safety, learning and courage 
• Ability to work effectively both independently and as part of a team 
• Strong communication and interpersonal skills, with a commitment to establishing a safe and respectful environment for team members 
• Ability to work positively and humbly in a culturally diverse environment 
• Ability to effectively manage interpersonal conflict 
• Lived experience in cross-cultural environments preferred 
• High level of commitment to continuous improvement in the quest for comprehensive and quality healthcare 
• Strong skills in prioritizing and multi-tasking, as well as attention to detail 
• Fluent in Spanish and/or Portuguese is a plus 
• Competency in working with Microsoft Office Suite and EPIC strongly preferred 
• Reliable transportation and the ability to travel between sites as needed, though primary daily location will be Peabody 
• Must be able to work occasional evening and Saturday morning sessions 
• Completion of all Compliance Training required 

As a health center, NSCH ensures that all employees comply with the annual requirements for vaccinations and health screenings. All employees must be vaccinated against COVID-19 as a condition of their employment unless they have been granted a religious or medical exception. Proof of COVID-19 vaccination must be provided, and prospective employees must be vaccinated before their first day of employment, submitting their vaccination record and pre-hire paperwork. If you need to request an exemption from the vaccine requirement or have any inquiries regarding this policy, please contact the Human Resources Department at [email protected].

At North Shore Community Health, our commitment lies in fostering a diverse workforce. If you're enthusiastic about this position but feel that your previous experience aligns differently with every requirement in the job description, we still encourage you to apply! Your skills could be a great fit for this role or other opportunities within North Shore Community Health.

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm just thirty minutes outside Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Talent Acquisition Department

North Shore Community Health

[email protected]