Clinical Coordinator - Transfer Center - Per Diem - Days

Overview

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are

team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Facilitates communication between sending and receiving facilities, including the use of telephone, computer software, and other communication and documentation tools. Documents a record of the encounter. Utilizes clinical expertise, critical thinking, and demonstrated knowledge of unit-specific admission and discharge criteria.

Responsibilities

• Answers telephones in accordance with established policies and procedures. 
• Utilizes professional tone and demeanor in all communication. 
• Coordinates communication between sending and receiving facilities, and within the receiving facility. 
• Accurately records details of all communication related to each transfer request in the electronic health record in an efficient and timely manner. 
• Works in a collaborative manner with other members of the health care team. 
• Utilizes clinical expertise, and collaborates with capacity management, nursing, physician/provider representatives, and other hospital departments to assure proper level of care and room assignment at the receiving facility. 
• Maintains awareness of bed availability on all patient care units and outpatient departments involved in the inter-facility transfer and direct admission of patients. 
• Demonstrates the ability to handle a high degree of pressure, heavy workloads, multiple requests, and numerous interruptions in a positive manner, establishing priorities for effective work completion. Able to diffuse challenging situations and respond appropriately. 
• Demonstrates expertise in working with multiple computer applications as well as all functions of the telephone system. 
• Demonstrates the ability to independently implement solutions to transfer center issues. 
• Escalates barriers and concerns using applicable policies and procedures as well as chain of command. 
• Follows patient identification policies and procedures to ensure accurate patient identification. Collaborates with patient access services as needed. 
• Utilizes downtime procedures for effective communication and documentation when necessary.
• Collaborates with Emergency Medical Services (EMS) to arrange appropriate and timely transportation based on established protocols. 
• Collaborates with sending and receiving providers to ensure appropriate level of care and response urgency are assigned for patient transportation. 
• Obtains insurance information and communicates with insurance providers and/or case management and social services as needed. 
• Initiates registration activities and completes registration as requested. 
• Prepares handoff and other reports as directed. 
• Mentors team members. Participates in onboarding of new team members. 
• Maintains a clean and sanitary work environment. 
• Other duties as assigned. 
• Patient age specification: Neonate, infant, toddler, pre-school, school age, adolescent, adult, geriatrics. 
• Must be able to sit and work at a computer with multiple monitors while speaking on a telephone for extended periods of time.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• RN graduate of an accredited school of nursing. 
• Minimum of 2 years clinical experience in acute care setting. 

Education, Knowledge, Skills and Abilities Preferred:

• BSN 
• Transfer center experience 
• Critical care and emergency medical services experience 
• Computer literacy 
• Medical terminology 
• Excellent communication skills 
• Flexible and adaptable to change 
• Ability to multitask 

Licenses and Certifications Required:

• NJ State Professional Registered Nurse License. 
• BLS AHA Basic Health Care Life Support HCP Certification. 

Starting Minimum Rate

Minimum rate of $54.62 Hourly

Job Posting Disclosure

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.