Clinical Admissions Assistant - Part Time

Position Function:

The Part Time Clinical Admissions Assistant position is the “face” and first line of communication with Clients and Referring veterinarians both in-person and by telephone. The clinical admissions assistant coordinates patient referrals, schedules appointments, manages hospital communications, completes patient admissions and provides excellent client services to the over 10,000 patients seen by the Animal Emergency & Referral Center each year.

Salary Grade:  11

Please see Staff Compensation Structure or Skilled Crafts and Service Maintenance Compensation Schedule for salary ranges.  For salary grade UC, these positions are "Unclassified" and salary ranges are determined by the hiring department.

Area of Specialization:

AERC

Essential Duties and Responsibilities:

1. Greets clients and coordinate patient intake upon arrival. Must be able to readily identify critical patients, notify appropriate personnel (doctors, staff, Year 3 and Year 4 DVM students, and/or Senior Technology students) immediately, and assist with the handling of the associated clients. Monitor waiting area and alert services when clients have been waiting for more than 15 minutes.
2. Professionally answers incoming telephone calls from referring veterinarians and be able to understand and use medical terminology in such a way as to determine if the referral request should be handled as an emergency or as a general referral case. Schedule an appointment based on the case specifics or message the appropriate personnel for further discussion and consult with referring veterinarian. Assists referring veterinarians in scheduling client appointments to ensure a seamless delivery of excellent customer service from point of admission to discharge.
3. Answers all calls for the College in a timely fashion using proper phone etiquette and speaking in a professional manner. Handle over 200 phone calls as the Emergency Operator each day, make the determination if the client/patient needs require emergency care or involves a more routine issue whereby a message is taken and routed to the appropriate service/person on the next business day. Route these calls or messages to one of the numerous individual voicemail box or clinical services as deemed appropriate.
4. Coordinates the complex appointment schedule of the 13 different specialty and primary care service areas. Assists client with scheduling the appointment to include the asking of suitable questions to ensure the appropriate service and appointment type are selected. Follow up by calling clients to confirm appointments and provide them with specific requirements of the impending visit such as whether a patient should be fasted, medication stopped, other special preparation, etc.
5. Provides support and comfort to clients through a vast array of emotional situations. Examples include desperation, anger, guilt, grief, etc.
6. Notifies clients when their animal’s cremains are ready and compassionately release the ashes to the grieving owner when they present for pick up.
7. Possess a basic knowledge of veterinary terminology and develop a fundamental knowledge of animal care and husbandry for household pets and livestock.
8. Communicates with a superior level of customer service to maintain patient demographic information by obtaining, recording, and updating personal and financial information. Input into the electronic medical record client contact information to include full name, address, phone number, and email address along with ensuring referring veterinarian information is up-to-date.
9. Performs related duties as assigned.

Minimum Qualifications:

High School Diploma plus 4 years' experience directly related to the duties and responsibilities specified.

Preferred Qualifications:

Previous work in a Veterinary Medical environment.

Knowledge, Skills, and Abilities:

• Excellent oral communication skills in person and on the telephone.
• Ability to multi-task.
• Ability to remain calm under pressure.

Working Conditions and Physical Effort

• Work is normally performed in a typical interior/office work environment.
• No or very limited exposure to physical risk.
• No or very limited physical effort required.

Instructions for Applying:

Link to apply:  http://explore.msujobs.msstate.edu/

Applicants must apply online at www.msujobs.msstate.edu. Please include a cover letter and resume along with names and addresses of at least three references.

Equal Employment Opportunity Statement:

Mississippi State University is an equal opportunity institution. Discrimination is prohibited in university employment, programs or activities based on race, color, ethnicity, sex, pregnancy, religion, national origin, disability, age, sexual orientation, genetic information, status as a U.S. veteran, or any other status to the extent protected by applicable law. Questions about equal opportunity programs or compliance should be directed to the Office of Civil Rights Compliance, 231 Famous Maroon Band Street, P.O. 6044, Mississippi State, MS 39762, (662) 325-5839.

What do I do if I need an accommodation?

In compliance with the ADA Amendments Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position with Mississippi State University, please contact the Department of Human Resources Management at tel: (662) 325-3713 or [email protected].

If you have any questions regarding this policy, contact the Department of Human Resources Management at (662) 325-3713 or [email protected]. Upon request, sections of this job listing are available in large print, and readers are available to assist the visually impaired.