Clinic Supervisor - Multispecialty Marshalltown

Overview

UnityPoint Clinic

Clinic Supervisor - Retail Express

Marshalltown, IA 

Full Time 

The Supervisor Clinic leads and coordinates day-to-day clinic operations, supervising staff and office activities to ensure efficient workflows and high-quality, cost-effective patient care. The role monitors performance, manages patient flow and resources, resolves operational issues, and implements policies and process improvements. It partners with the Clinic Administrator or clinic operations leadership to align priorities, maintain compliance and safety standards, and achieve clinic objectives.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Departmental Support/Employee Development

·Coordinating day to day clinic operations and provide day to day support for staffing schedules of providers, nurses and PSR’s. Hiring and onboarding of appropriate staff.

·Supervise assigned clinical and/or patient service representatives.

·Provide Leadership within the clinic setting in order to ensure effective, efficient office operations, optimizing performance and continually improving the quality of care in a vastly changing health care environment.

·Possess in-depth knowledge of and provide operational support for tasks and job functions performed in areas of responsibility, including protocols, processes, policies and procedures.

·First line decision maker with respect to employee relations situations; informing appropriate clinic administrator/senior clinic administrator of all employee situations and partnering with appropriate clinic administrator/senior clinic administrator on high level employee situations.

·Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.

·Follow protocols and policies in decision making.

·Identify and resolve day-to-day issues related to position of oversight.

·Seek guidance from clinic administrator/senior clinic administrator as needed.

·Be aware of what is happening in the clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization’s intranet site. Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.

Patient Care/Patient Education

·Establishing effective mechanisms of communication with staff, providers and patients.Act as a liaison between providers/patients/leadership.

·Act as a liaison between physicians/providers/patients and the organization’s leadership team to achieve effective communication and optimal operational processes.

·Take the leadership role in times of disaster to secure the safety of staff, patients, visitors, the facility and protected health information when possible.

Clinical Excellence

·Accounts payable

·Support UnityPoint Clinic strategic initiatives as requested.

·Responsible for delegated accountability of department metrics.

·Manage controllable expenses as assigned.

·Provide information to support budgeting process as requested.

·Maintain compliance with CLIA, OSHA, Safety and Risk management guidelines.

·Maintain compliance with Personnel policies and procedures.

·Monitor all environmental conditions in order to secure protected health information. Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures

Qualifications

Education:

Minimum Requirements

Bachelor’s degree RN/LPN/CMA or combination of education and experience required.

Preferred or Specialized

Business and/or health care management degree preferred.

Experience:

Preferred or Specialized

2-3 years clinic operations experience preferred.