Clinic Service Representative - Oncology/Hematology

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

Clinical Service Representative - Radiation Oncology - Contingent 

Located at 19 & Hayes at Henry Ford Health - Macomb Hospital 

No weekends or Henry Ford Health regconized Holidays.

The Front Office Clinical Service Representative (CSR) plays a vital role in supporting four high-volume clinics: Infusion, Radiation Oncology, Medical Oncology, and Radiation Oncology Clinic. This team handles registration, scheduling, and check-in for over 100 patients daily, ensuring smooth and efficient operations across all departments.

This contingent position is essential to maintaining extended operational hours. It provides coverage for full-time staff who work four 10-hour shifts, allowing continuity of care and administrative support on their scheduled days off. 

Join a team committed to service excellence and patient-centered care in a fast-paced, collaborative environment.

GENERAL SUMMARY:

Under general supervision the Clinical Service Representative is responsible for the following:

Follows standard operating procedures for all patient registration activities including:

• Patient reception,

• Face-to-face check in and check out,

• Preregistration,

• Insurance verification,

• Cash collections,

• Chart reconciliation

• Patient discharge.

• Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.

Qualifications

EDUCATION REQUIRED:

• High School Diploma or equivalent.

Sills:

• Required to perform calculations,

• complete forms,

• extensively utilize computer information system.

• Familiarity with clinic environment preferred.

• Demonstrated ability to work with detailed information.

• Requires:

• Interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other              clinic                  and/or hospital personnel.

• Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs.

• Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center        at the                Corporate Business Office.

• Ability to work successfully in a fast-paced environment with frequent interruptions.

• Ability to work within a team setting and be supportive of team members.

• Successful completion of yearly competencies.

• Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer).

• Ability to work effectively with populations of diverse backgrounds and ages.

• Dependable and punctual.

• Strong organizational skills and ability to multi-task.