Clinic Receptionist- General Surgery Clinic .6 FTE (24 hours/week)

FTE/Scheduled Weekly Hours:

0.60 / 24 / 1st Shift (United States of America)This role provides front desk support for the General Surgery Clinic, including the Bariatric Program. Responsibilities may include floating to other clinic areas as needed and assisting with hospital admissions to support patient access and clinic operations.

PRIMARY FUNCTIONS
Responsible for the overall reception/secretarial duties of the clinic, including answering and transferring phone calls, scheduling patient appointments, interviewing patients to gather necessary information, and entering patient information into the computer system for registration purposes.  Scans incoming/outgoing paper documents as instructed, verifying for accuracy, clarity and completeness.

ESSENTIAL DUTIES AND RESPONSIBILITIES
1.    Greets the patient/family in a professional, friendly manner.  Answers incoming calls, transfer calls, and communicates information appropriately and in a polite manner.  Is responsible for initiating appointment reminders to patients.

2.    Collects information including, but not limited to the following:  insurance cards and information; photo ID’s; new patient information;  advance directive; Medicare Secondary Payor form (MSP); Conditions of Admission form; health history form; and insurance co-payment from patient or patient representative.  Scans patient documents into EMR and appropriately places document within patient’s EMR.  Upon patient arrival and departure receptionist will update visit status in EMR.

3.    Presents Notice of Privacy Practices pamphlet to patient or representative and ensures the Acknowledgement of Receipt of Notice form is signed.  Offers Rights and Responsibilities pamphlet to patient or representative, if requested.  Presents advance directive pamphlet to patient or representative for all patients 18 years of age and older.

4.    Accurately keys patient information into EMR to complete registration processes.  Notifies supervisor when errors are noted.

5.    Maintains a working knowledge of the following processes and is able to perform effectively:
•    Office supply ordering process.
•    Adherence to all applicable WHC and regulatory requirements.
•    Monitors and acts on billing, meaningful use and global alerts.  
•    Scans incoming/outgoing paper documents as directed, organizes documents within EMR as instructed, checking for accuracy and clarity.  Manipulates scanned documents so they are easily read.
•    Sorting and distributing incoming mail.

6.    Maintains cleanliness of clinic waiting area.

7.    Always seeks guidance from manager with questions or related departmental concerns.  Notifies appropriate personnel of situations requiring follow-up.

MINIMUM QUALIFICATIONS
1.    Education, Experience, and Training
a.    Must possess high school diploma or equivalent.
b.    Certified Medical Assistant preferred. 
c.    Previous experience in a receptionist/secretarial role preferred, especially in a clinic setting.
d.    Knowledge of medical terminology and CPT/ICD codes preferred.
e.    Must have strong clerical skills, including proficiency in keyboarding and operating other office equipment.
f.    Ability to learn and navigate computer systems including the online training modules, the employee timesheet and the performance appraisal system. Job specific systems are also required.
g.    Must have good interpersonal skills and demonstrated organizational ability.
h.    Must be able to read, speak, and write fluent English.
2.    Physical Requirements
a.    Sitting – Approximately 95% of shift.
b.    Standing / Walking – 5% 
c.    Lifting – Infrequently –35 lbs.
d.    Twisting – Infrequent.
e.    Bending – Infrequent.
f.    Squat/Kneel – Infrequent.
 

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.  All duties and responsibilities are essential job functions.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by his/her manager.

Requirements are representative of the minimum levels of knowledge, skills, and/or abilities.  To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.  All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship with the Waverly Health Center.