Client Support Specialist (Work From Home)
Boost your chances before you apply.
American Income Life Insurance Company
Clarksville, TN, US
Summary
The role involves conducting virtual and phone appointments to assist members with inquiries, program options, and enrollment processes. You will also be responsible for maintaining accurate client records and following up on documentation to ensure high-quality service.
Job Description
A Remote Opportunity Built for Growth
If you’re looking for a position where you can work with people, develop new skills, and create a long-term career path, this could be a great fit.
We’re growing our virtual team and looking for dependable, motivated individuals to work directly with members who are seeking information and assistance. You’ll help make the process easier by answering questions, explaining available options, and providing support from the initial conversation through enrollment and follow-up.
New to the industry? That’s completely fine. Previous experience is not required. Training, coaching, and ongoing support are provided to help you learn the position and develop professionally.
A Typical Day in the Role
Your day will primarily involve communicating with members through scheduled phone and virtual appointments. You’ll listen to their needs, provide information, and help them complete the necessary steps.
Your responsibilities may include:
- Conducting virtual and phone appointments with members.
- Asking questions to understand individual needs and priorities.
- Presenting available programs and explaining options clearly.
- Answering questions and helping members make informed decisions.
- Assisting with applications, enrollment, and digital paperwork.
- Following up on outstanding requests or documentation.
- Maintaining organized and accurate client records.
- Providing friendly, professional, and reliable service.
The Qualities We Value
Rather than looking for one specific professional background, we’re looking for individuals with the right attitude, communication skills, and willingness to develop.
You’ll likely do well in this position if you:
- Enjoy interacting with and helping people.
- Communicate confidently and professionally.
- Listen carefully and pay attention to details.
- Stay organized and manage your time effectively.
- Can remain productive while working independently from home.
- Are comfortable using basic computer and virtual communication tools.
- Welcome coaching and opportunities to improve.
- Take responsibility for your goals and results.
- Enjoy being part of a collaborative and supportive team.
Experience in customer service, hospitality, retail, administration, sales, or other client-focused roles can be helpful, but it is not required.
Support, Flexibility & Opportunity
From the beginning, you’ll have access to resources designed to help you learn the position and continue progressing.
- 100% remote work
- Flexible scheduling
- Full training provided
- Ongoing mentorship and coaching
- Weekly compensation
- Performance-based earning opportunities
- Opportunity to build recurring residual income
- Performance-based company travel incentives
- Leadership development
- Career advancement opportunities
Where This Opportunity Can Take You
For individuals interested in long-term growth, this role provides room to take on more responsibility as you gain experience and strengthen your skills. Team members who demonstrate strong performance and leadership abilities can pursue opportunities in training, mentorship, and management.
If you’re motivated to learn, enjoy working with people, and want the flexibility of a remote career with room to grow, we encourage you to apply and learn more about the opportunity.
American Income Life is a major provider of supplemental insurance benefits to working families through relationships established with labor unions, credit unions, and associations.
The Company was founded with just $25,000 in borrowed capital more than 50 years ago by entrepreneur and philanthropist Bernard Rapoport.
American Income Life is licensed in 49 states, the District of Columbia, Canada, and is registered to carry on business in New Zealand. AIL also has a wholly-owned subsidiary: National Income Life Insurance Company, licensed in the state of New York. American Income Life, along with our New York subsidiary National Income Life, has combined assets of more than $3 billion with more than $46.6 billion of life insurance in force in 2014. (as of 4/15)
A.M. Best, one of the country's oldest and most respected insurance ratings companies, has rated American Income Life as A (Excellent) for Financial Strength (as of 10/24).
American Income Life Insurance Company has a long history and rich tradition of partnering with the working family community: through national and local leaders, advocating for key issues and campaigns, and investing in a public agenda that reflects the core values of importance to all working people.
If you are interested in a career where your opportunities are truly unlimited, please visit www.ailcareers.com.
Company size
5,001-10,000 employees
Industry
Insurance
Org type
Public Company
Headquarters
Waco, TX
American Income Life is a major provider of supplemental insurance benefits to working families through relationships established with labor unions, credit unions, and associations.
The Company was founded with just $25,000 in borrowed capital more than 50 years ago by entrepreneur and philanthropist Bernard Rapoport.
American Income Life is licensed in 49 states, the District of Columbia, Canada, and is registered to carry on business in New Zealand. AIL also has a wholly-owned subsidiary: National Income Life Insurance Company, licensed in the state of New York. American Income Life, along with our New York subsidiary National Income Life, has combined assets of more than $3 billion with more than $46.6 billion of life insurance in force in 2014. (as of 4/15)
A.M. Best, one of the country's oldest and most respected insurance ratings companies, has rated American Income Life as A (Excellent) for Financial Strength (as of 10/24).
American Income Life Insurance Company has a long history and rich tradition of partnering with the working family community: through national and local leaders, advocating for key issues and campaigns, and investing in a public agenda that reflects the core values of importance to all working people.
If you are interested in a career where your opportunities are truly unlimited, please visit www.ailcareers.com.
Company size
5,001-10,000 employees
Industry
Insurance
Org type
Public Company
Headquarters
Waco, TX