Client Support Specialist (Work From Home)
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American Income Life Insurance Company
Newport News, VA, US
Summary
The specialist will guide members through benefit program options and match them with suitable plans. They are also responsible for maintaining accurate records and staying updated on program changes.
Job Description
You’re the kind of person who listens first, explains clearly, and follows through. If that sounds like you, we’d like to meet you. We’re growing a fully remote team and adding people who are motivated, dependable, and excited about long-term growth with real coaching and career paths.
Role snapshot
- Speak with members who asked to learn about benefit programs.
- Break down options in plain language and guide them step by step.
- Understand each person’s needs and match them with suitable plans.
- Keep records tidy, current, and complete; follow up proactively.
- Stay on top of program changes so your guidance is accurate.
- Make every interaction feel professional, respectful, and easy.
You’ll thrive here if you
- Communicate clearly and build trust quickly.
- Enjoy helping people and solving practical problems.
- Stay organized, manage priorities, and hit deadlines.
- Bring a positive, team-first attitude.
- Are coachable, curious, and eager to develop new skills.
- Have customer service or sales experience — helpful, not required.
What you’ll get
- Structured training and steady mentorship.
- Weekly pay.
- Performance bonuses.
- Residual income opportunities.
- 100% remote flexibility.
- Company travel incentives.
- A path to advance as we scale.
If you’re ready to grow with a team that invests in you, apply today.
American Income Life is a major provider of supplemental insurance benefits to working families through relationships established with labor unions, credit unions, and associations.
The Company was founded with just $25,000 in borrowed capital more than 50 years ago by entrepreneur and philanthropist Bernard Rapoport.
American Income Life is licensed in 49 states, the District of Columbia, Canada, and is registered to carry on business in New Zealand. AIL also has a wholly-owned subsidiary: National Income Life Insurance Company, licensed in the state of New York. American Income Life, along with our New York subsidiary National Income Life, has combined assets of more than $3 billion with more than $46.6 billion of life insurance in force in 2014. (as of 4/15)
A.M. Best, one of the country's oldest and most respected insurance ratings companies, has rated American Income Life as A (Excellent) for Financial Strength (as of 10/24).
American Income Life Insurance Company has a long history and rich tradition of partnering with the working family community: through national and local leaders, advocating for key issues and campaigns, and investing in a public agenda that reflects the core values of importance to all working people.
If you are interested in a career where your opportunities are truly unlimited, please visit www.ailcareers.com.
Company size
5,001-10,000 employees
Industry
Insurance
Org type
Public Company
Headquarters
Waco, TX
American Income Life is a major provider of supplemental insurance benefits to working families through relationships established with labor unions, credit unions, and associations.
The Company was founded with just $25,000 in borrowed capital more than 50 years ago by entrepreneur and philanthropist Bernard Rapoport.
American Income Life is licensed in 49 states, the District of Columbia, Canada, and is registered to carry on business in New Zealand. AIL also has a wholly-owned subsidiary: National Income Life Insurance Company, licensed in the state of New York. American Income Life, along with our New York subsidiary National Income Life, has combined assets of more than $3 billion with more than $46.6 billion of life insurance in force in 2014. (as of 4/15)
A.M. Best, one of the country's oldest and most respected insurance ratings companies, has rated American Income Life as A (Excellent) for Financial Strength (as of 10/24).
American Income Life Insurance Company has a long history and rich tradition of partnering with the working family community: through national and local leaders, advocating for key issues and campaigns, and investing in a public agenda that reflects the core values of importance to all working people.
If you are interested in a career where your opportunities are truly unlimited, please visit www.ailcareers.com.
Company size
5,001-10,000 employees
Industry
Insurance
Org type
Public Company
Headquarters
Waco, TX