Client Success Manager I

Job Details: Job Location: US TX RSM 001 Plano TX Office - Plano, TX, Salary Range: Undisclosed, About Inhabit 

Inhabit is a global PropTech software company serving over 5 million units in the residential and short-term rental property management industries. Our 1,500+ team members drive strategic partnerships, deliver best-in-class software solutions and services, and foster innovation and collaboration across software, payments, and insurance. Learn more at www.inhabit.com.   

About ResMan

ResMan is a provider of cloud-based software services to the multifamily housing industry. One in three Americans rent their homes and ResMan makes software that makes that possible. ResMan is dedicated to delivering exceptional service experience for owners, managers, and residents of multifamily real estate.

Our belief and commitment are built on 3 ResMan core values:

Own What You Do - You commit to individual accountability and fulfilling our vision
Believe in the Impossible - We believe everything is possible through creative thinking and exceptional effort
Win Together – We consistently deliver outstanding results through collaborative, supportive, trusted relationships

Job Description  

The Client Success Manager I builds and maintains strong client relationships to ensure customers achieve value, satisfaction, and ongoing success with the company’s products or services. They guide clients through onboarding, monitor adoption and usage, and proactively address risks while identifying opportunities for growth and expansion. Through consistent engagement and strategic support, they help drive retention, loyalty, and long term client success. 

What You'll Do  

Manage a portfolio of clients, serving as the primary point of contact and trusted advisor 
Guide clients through onboarding and adoption to ensure successful implementation and product utilization 
Monitor client health, usage trends, and key performance indicators to identify risks and opportunities 
Proactively engage clients to address concerns, resolve issues, and improve overall satisfaction 
Develop and execute client success plans aligned with client goals and business objectives 
Identify and support opportunities for account growth, renewals, and expansion 
Collaborate with cross functional teams (e.g., Sales, Support, Product, Operations) to ensure a seamless client experience 
Track and report on client performance, retention, and engagement metrics 
Manage escalations and ensure timely resolution of complex client issues 
Provide feedback to internal teams to support product improvements and enhance the client experience 

Qualifications: Experience and Education Requirements 

Bachelor’s degree or equivalent experience 
3+ years of proven experience in client success, account management, or customer-facing roles 
1 year of experience in the multifamily industry preferred.
Strong relationship building and communication skills 
Ability to manage multiple client accounts and priorities effectively 
Analytical mindset with the ability to interpret data and drive insights 
Problem solving skills with a proactive, solutions oriented approach 
Experience working cross functionally in a fast paced environment 
Familiarity with CRM systems and customer success tools preferred 
Strong organizational skills and attention to detail 
Ability to travel up to 20%
Proven ability in the following client success areas:

Customer Engagement and Communication
Customer Health and Risk Management
Escalation and Issue Resolution
Internal Coordination and Advocacy
Documentation and CRM Management
Account Review and Call Preparation
Customer Communication and Expectation Setting
Reporting and Metrics Management

Type  

Full-Time, Salary Exempt (not overtime eligible) 

Location  

Plano, TX office

We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday.

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants. 

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