Client Success Manager

About the Role

At Supporting Cast, we believe in the magic of podcasting.

With a deep expertise in delivering private audio for major public subscriptions like NPR, SiriusXM, and The Rest Is History, Supporting Cast also brings podcasting inside leading companies to create informed, engaged, and delighted teams.

Top companies use podcasting to meet their teams where they are: inside their favorite podcast apps. Major remote and hybrid employers use podcasts to make their leadership’s voices available to employees with a tap of a button. We balance that delightful employee listening experience with the security that our clients demand: We’re SOC 2 Certified and use SSO to let employees (only employees) hear these important messages.

The Client Success Manager will work with internal communication leaders inside these innovative companies to make sure their podcasts and internal communication programs are the best in the world. This is a new role, and you will be the first person on this team. That will give you a lot of flexibility and opportunity at Supporting Cast to define and expand this function.

You’ll guide new partners through onboarding, help them launch, and support their ongoing content. Along the way, you’ll gain unique insight into the role that private audio can play at top employers around the world. You’ll report to the GM of Internal Podcasting.

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What You'll Do

• Onboard internal podcasters: You’ll guide them through setting up our software, recommended communication strategies, and how to drive podcast adoption.
• Proactively consult with clients: You’ll drive employee audience adoption, share best practices, and inspire creative approaches to their pods and their internal communication.
• Become work besties with our clients: Internal communication is all about building trust, and you’ll become a trusted colleague and adviser to our clients.
• Create and improve support resources: You’ll work on FAQs, guides, and templates to help scale self-serve resources to make our clients’ lives easier.   

Must Haves

• 1–3 years in customer success, account management, or employee engagement communications
• Excellent written and verbal communication skills
• Passion for the employee experience and pride in making our partners feel supported
• A problem-solving mindset: resourceful, curious, and relentless on our clients’ behalf
• A passion for the future of work: You want to make work more human and fundamentally better for employees
• Comfort with remote work and common productivity tools (our stack: Google Suite, Slack, and Notion)
• An interest in using A.I. tools to help scale a fast-growing company
• A love for podcasts—you get why this makes so much sense for distributed teams

Nice To Haves

• Experience as customer success at a SaaS tool for HR or internal communications
• Experience doing multi-channel internal comms either in-house or at an agency
• Work experience at hybrid or remote companies with 1,000+ employees
• Experience expanding accounts to other functions of an organization

\n$70,000 - $80,000 a year

Supporting Cast offers a comprehensive benefits program that gives eligible employees the flexibility to choose the right benefits for themselves and their families. There are three subsidized medical plans and two dental plans, provided by Aetna, which can be paired with flexible spending accounts.

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Why Join Supporting Cast?

You’ll help make workplaces more connected, informed, and interesting via the magic of podcasting. Supporting Cast built one of podcasting’s first and most successful subscription management platforms for top public podcasters before expanding to improve employee experiences at some of the most interesting companies in the world.

You’ll be the first hire for this function. This is a great opportunity if you want ownership of your work, a taste of startup life, and the responsibility of setting the bar high for a new team. You’ll also enjoy competitive salary and benefits in a remote-first, mission-driven, and family-friendly team.

About Supporting Cast:

Supporting Cast is a podcast and internal communication platform that helps top companies make work more human by sharing audio content effortlessly via top podcast apps. Our other product, a membership platform for some of the top podcasts in the world, continues to make it easy for subscribers to access premium podcast content and gives publishers the tools to grow and manage their paying audience with flexible integrations, analytics, and payments.

We’re a small, fully remote company with a strong belief in the future of audio. We’re looking for a thoughtful and detail-oriented success manager to help us bring the magic of podcasting into more corporate settings.

Supporting Cast is an affiliate of the Graham Holdings Company (NYSE:GHC). GHC is a diversified holding company whose operations include educational services; home health and hospice care; television broadcasting, online, print, and local TV news; automotive dealerships; manufacturing; hospitality; and consumer internet companies.