Client Success Manager

Job Details: Job Location: 1740 COFRIN DR - GREEN BAY, WI, Salary Range: $22.00Hourly, Client Success Manager

Cash Depot is the largest independent provider in the United States specializing in retail cash management, consumer financial services, ATM solutions, and air/vac systems. An award-winning provider of financial technology, equipment, and services since 1983, we are supported by more than 270 operational employees and 160 nationwide service technicians. Our team is dedicated to meeting our partners' needs through top-rated customer service, innovative technology and applications, durable equipment, and dependable on-site maintenance.

Join the Cash Depot Family

At Cash Depot, you're not just joining a company, you're becoming part of a family.

As a nationwide leader in ATM management and financial transaction processing, we help businesses and financial institutions keep cash flowing efficiently across the country. Behind every successful customer relationship is a dedicated team committed to delivering exceptional service, resolving concerns, and ensuring our clients receive the support they need every step of the way.

We're looking for a customer-focused, relationship-driven professional who enjoys solving problems, creating positive customer experiences, and serving as a trusted partner for our clients.

What We Offer

Competitive pay
Profit Sharing Bonus Program
Paid training and professional development
Comprehensive medical, dental, and vision benefits
Company-paid Life Insurance
Company-paid Short-Term Disability (STD)
401(k) with company match
Paid time off and paid holidays
Advancement opportunities
Stable, growing organization

About the Role

As a Client Success Manager, you will serve as a primary point of contact for our customers, helping to build strong client relationships while ensuring a positive experience throughout every interaction. You will work closely with customers to address concerns, answer questions, provide product support, coordinate account updates, and identify opportunities to strengthen customer engagement and retention.

Success in this role requires strong communication, problem-solving abilities, attention to detail, and a commitment to delivering exceptional customer service. You'll act as an advocate for our customers while collaborating with internal teams to ensure timely resolution of issues and ongoing client satisfaction.

What You'll Do

Build and maintain strong relationships with customers through proactive communication and outstanding service.
Efficiently navigate multiple systems to resolve customer concerns and inquiries.
Respond to client questions regarding products, services, ATM disputes, contracts, and account-related requests.
Manage customer concerns and complaints while ensuring consistent, high-quality service experiences.
Provide timely follow-up and maintain accurate records of client interactions.
Process customer requests, account updates, ownership changes, reporting requests, and mobile application access.
Submit workflow requests related to new accounts, contracts, and account modifications. Identify customer needs and recommend appropriate products, services, or solutions.
Guide customers through order processing, inquiries, and account management activities.
Serve as a product expert and provide knowledgeable support regarding company offerings.
Escalate business-impacting issues and collaborate with internal departments to ensure resolution.
Support customer retention efforts by delivering exceptional service and solving issues efficiently.
Assist with special projects and other duties as assigned.

What Makes This Role Unique

This is more than a traditional customer service position. You'll serve as a trusted partner to our clients, helping them navigate products, services, and operational challenges while building long-term relationships.

You'll gain valuable experience in client relationship management, problem resolution, account coordination, customer retention, and operational support, all while playing a key role in customer satisfaction and company success.

What We're Looking For

High School Diploma or GED required.
Two (2) years of customer service, account management, client success, or data entry experience preferred.
Strong computer navigation and multitasking skills with the ability to work across multiple systems.
Excellent verbal and written communication skills.
Strong relationship-building and customer service skills.
Ability to maintain confidentiality and handle sensitive customer information professionally.
Strong organizational skills and attention to detail.
Demonstrated proficiency with Microsoft Office, including Excel, Outlook, and Word.
Ability to adapt to change and thrive in a fast-paced environment. Critical thinking and problem-solving skills.
Self-motivated team player with a willingness to help customers and colleagues succeed.

Why Cash Depot?

This is more than a customer service role. It's an opportunity to become a trusted advisor to our clients, contribute directly to customer success, and build a long-term career with a company that values teamwork, innovation, and professional growth.

Join Cash Depot and help deliver exceptional client experiences every day.

 
Qualifications: REQUIREMENTS:  (Education, Experience, Skills, Abilities)

High School diploma or GED equivalency
One (1) year of customer service experience
Basic computer navigation and keyboarding skills, including ability to multi-task and navigate between multiple systems
Good written communication skills to include accuracy and relevant client information
Ability to work with confidential information in a professional manner
Ability and willingness to work a flexible schedule/overtime, as needed
Ability to adapt to change and work in a fast paced environment
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Excellent communication and organizational skills as well as a friendly and outgoing personality
Ability to work under pressure and handle multi-task work environment
Must be well organized, detail-oriented and have excellent time-management skills

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by Team Members to successfully perform the essential functions of the job.

While performing the duties of this job, the Team Member is regularly required to talk and hear.  Required to frequently sit, stand, walk, use hands to finger, handle or feel, and reach with hands and arms.

The Team Member is occasionally required to lift and/or move 50+ pounds, sit; stoop, bend and kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines, etc.

This is a full-time position.  Core days/hours are Monday through Friday, 8:00 am to 5:00 pm, Saturday and Sunday, 8:00 am to 4:00 pm. (Weekend rotation schedule.)  Evening hours are Monday through Friday until 8:00 pm.  Occasional overtime required.

OTHER DUTIES: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities and activities may change at any time with or without notice.