CLIENT SERVICES SPECIALIST ON CALL

Job Details: Job Location: Central Office - PORTLAND, OR, Position Type: On Call , Salary Range: $17.00Hourly, Job Category: Nonprofit - Social Services, Meals on Wheels People is an organization founded in and by the community! Over the past 50 years, our non-profit has helped thousands of older adults in the Portland Metro area keep their independence through weekly meal delivery and social connections. Our culture reflects our five values: integrity, commitment, respect, inclusion, creativity, and TEAMWORK. With over 20 meal delivery centers throughout Multnomah, Washington, and Clark counties, our staff and thousands of volunteers ensure that no adult over 60 goes hungry or experiences social isolation.

Make a meaningful impact while working in a supportive and collaborative environment that values your well-being. Enjoy the benefits of a four-day workweek, ample quality time off, pet insurance, a wellness program, professional development opportunities, an Employee Assistance Program, and mileage reimbursement.

Meals on Wheels People is seeking a Client Services Specialist that is on-call who will conducts eligibility assessments for home-delivered clients in Multnomah, Washington, and Clark Counties. They will serve as liaison between contract partners, participants, and staff to ensure accurate authorization and delivery of services. They will also provide in-home and remote needs assessments and resource connections to homebound clients. 

Principal Duties and Responsibilities (Essential Functions)

Serve as a liaison between referring partners, contract partners, clients, and staff

Provides direct one-on-one and phone screening with clients

Notify appropriate parties of new starts and changes promptly

Communicates with case managers, clients, and staff regarding the status of authorizations and potential disruptions of services

Provides guidance and support regarding meals served to both Meals on Wheels People staff, clients, and referring partners

Handles escalated client concerns and comments in a constructive, professional, and helpful manner

Ensures integrity of data in client data management system; updates client information as needed, and corrects inaccurate information as necessary

Conduct home-delivered meal eligibility assessments annually in accordance with the Meals on Wheels People Operating Procedures.

Assess clients met and unmet needs, existing support, and resources to develop an individual service plan:

Provide information and referral to enable clients to access services on their own

Contact resources and make referrals if the client is unable to access services on the client's behalf

Assist in reducing barriers to service

Other duties as assigned

Qualifications: Education & Knowledge

Associate Degree or equivalent job experience in Gerontology, Counseling, Human Services, or Communication
Knowledge of senior services and resources preferred

Skills, Abilities & Experience

Bilingual candidates speaking a second language in Spanish, Russian, Chinese, Korean, Vietnamese or other highly used language may qualify for an additional $1.00 per hour bilingual pay differential.
Proficient in computer applications and MS Office
Ability to manage time effectively
Ability to be flexible as new tasks arise
Ability to quickly learn new computer programs; experience with client management systems a plus

Good recordkeeping and organizational skills
Ability to communication with diverse populations

Any satisfactory combination of experience, training and/or education which ensures the ability to perform the work may substitute for the above qualifications.

Working Conditions/Physical Demands

Fast paced, with significant people interaction
Dexterity of hands and fingers to operate a computer keyboard, mouse, 10 key and phone
Sitting for extended periods of time
Ability to climb stairs to complete client visits
Minimal reaching, bending and stooping
Valid driver's license, auto insurance and personal transportation required
Frequent Travel throughout Multnomah, Washington and Clark Counties required when COVID-19 restrictions are lifted.
Candidate must successfully pass the Meals on Wheels People pre-employment drug & alcohol test and criminal background check

All applications must be completely fully (including references) in order to be reviewed by staff members.