Client Services Assistant- 13-004 - SC/ San Diego Kroc Center

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.  Its message is based on the Bible.  Its ministry is motivated by the love of God.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Client Services Assistant, under the Direction of the Director/Coordinator, is responsible helping with prepping and processing scholarships, emergency services, seasonal events and social service programming.  This will include Family Resource Center Client customer service at window, intake screening, follow up and Food Pantry support In addition, answering multi line phone system, cash handling, food pantry distribution and multiple administrative tasks. The department is open M-F 8:30- 4:30pm. The position is 20 hours/week for a closing shift 12:30- 4:30pm.

Essential Functions

     Family Resource Center (FRC)

• Maintain detailed, complete client records in compliance with Salvation Army policies & procedures
• Assist with processing with emergency services, case management and eligibility screening
• Assist with enrollment & programming of seasonal events (Back to School, Thanksgiving, Christmas, etc.)
• Assemble files
• Process Gift in Kind

     Scholarships 

• Process payments for scholarships for classes, programs, camp  
• Follow up with Clients
• Tracking of all scholarships for statistics

     Food Pantry 

• Facilitate food distribution through food pantry (filing, packing boxes/produce, verifying eligibility)
• Temp checks
• Help clients with Calfresh applications
• Assist with Food Distribution Days on Fridays

     Seasonal Events

• Christmas, Back to School, Thanksgiving, Scholarship Campaign (intake, calls,
• Set up and Cleanup
• Picking up and inventory of donations
• Working with Volunteers and Donors

     Administrative

• Complete statistical reports on time (Wellsky, DAR, Traction Rec, Case notes)
• Within budget, order or buy supplies needed for adult and youth programs.
• Make copies, answer the phone, customer service window
• Maintain offices, program and storage areas, in neat, tidy order.
• Provide administrative support to the Director in all areas of responsibility
• In person screening and enrollment
• Perform all other duties as assigned
• High level of confidentiality
• Adhere to all PTM (child and elder abuse prevention policies)

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis.  Ability to be able to lift to 40lbs. Ability to grasp, push, pull objects such as files, file cabinets drawers and reach overhead.  Ability to operate computer, and telephone.

Minimum Qualifications

• Preferred Minimum 3-5 years of experience in a social service, customer service or administrative setting
• Minimum high school graduate or equivalent; BA degree preferred
• Ability to read, write, and communicate well in English required, bilingual English/Spanish highly preferred
• Must maintain a valid California Driver’s License
• Must successfully complete Decision Driving Safety Test before driving for The Salvation Army and annually recertify as required
• Must meet certification by participation in The Salvation Army’s Fleet Safety Program (Salvation Army Fleet Safety Policy dictates that an employee may not obtain more than two [2] moving violations or accidents within any 12-month period. See The Salvation Army Fleet Safety Policy)

Skills, Knowledge, & Abilities

• Exceptional organizational skills required.  The ability to meet deadlines is critical.
• Ability to prioritize and address projects, which may conflict, in a time-sensitive manner
• Ability to communicate effectively; ability to interact with co-workers, management, leadership, and the public in a positive, productive manner
• Must be able to work and relate well with all ethnic and socio-economic backgrounds and have demonstrated capabilities working with families and in diverse communities
• Ability to present self in professional manner, maintain confidentiality/sensitivity
• Strong ability with Microsoft Office (Including MS Word, Excel, Publisher, PowerPoint and Outlook)
• Working knowledge of integrated database applications and ability to use new software programs, including proprietary Salvation Army programs, with basic training