Client Service Representative
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Community Veterinary Partners
NH
Summary
The Client Service Representative is responsible for greeting pet owners, managing incoming calls, and processing registration and payment documents. They also provide administrative support to the hospital team to ensure a high-quality experience for patients and families.
Job Description
Veterinary Emergency and Surgery Hospital is looking for a compassionate and skilled Client Service Representative to join our dedicated team. to our team. VESH is a fast-paced emergency and referral center dedicated to delivering high-quality, compassionate care to pets and families who need us most. This position is ideal for some who enjoys a dynamic hospital environment, and is passionate about supporting emergency and specialty patients during critical times.
Key Responsibilities
As a Client Service Representative, you will play a vital role in the client experience by:
- Greeting pet parents in a friendly, compassionate, and helpful way
- Answer incoming phone calls to provide details and expectations to inquiring individuals
- Process registration forms and other associated documents for all visits
- Communicate invoice and payment option information to pet owners while completing the check out process
- Support the hospital team to deliver high quality and compassionate care for the duration of their visit
- Complete various administrative duties from scanning records, to emailing patient visit information
What We’re Looking For
- Previous experience in a veterinary hospital setting preferred, but not required
- Ability to multi-task while remaining calm in a busy setting
- Outstanding communication and organizational skills
- Dependability
- Ability to work evenings and weekends as needed
Perks and Benefits:
- Competitive compensation
- Monthly Bonus Opportunities
- Health, Dental & Vision Insurance
- 401(k) with Company Match
- Paid Time Off & Holiday Pay
- Scrub Allowance
- Employee Assistance Program & Behavioral Health Resources
- Flexible Scheduling
- Paid Parental Leave
- Employee Pet Discount
Include shift schedule
At Community Veterinary Partners, we believe a kinder, more compassionate world begins with how we care—for animals, for people, and for each other.
We’re a growing community of over 140 locally led general practice, exotic, large animal, and ER/Specialty veterinary hospitals, across 18 states, united by a shared mission: to create more meaningful moments between pets and people.
Each hospital in our community has its own story, culture, and values—and we believe in honoring and celebrating that individuality. What brings us together is a commitment to care that’s not just clinically excellent, but deeply human in spirit.
Our work is guided by four core pillars:
• Elevate Care: through clinical autonomy, innovation, and shared expertise
• Champion People: with well-being support, mentorship, and career growth
• Enhance Experiences: for our teams, clients, and patients alike
• Expand Impact: in the communities we serve and the profession we love
Whether it’s mentoring the next generation of doctors, hosting clinical trials, fostering leadership, or helping a team open the doors to a new hospital, CVP is building something lasting: a trusted community where veterinary professionals feel seen, supported, and empowered to lead.
We’re not just in the business of veterinary medicine—we’re building a place where people grow, teams thrive, and every meaningful moment of care makes a difference.
Founded
2009
Company size
1,001-5,000 employees
Industry
Veterinary Services
Org type
Privately Held
Headquarters
Philadelphia, Pennsylvania
At Community Veterinary Partners, we believe a kinder, more compassionate world begins with how we care—for animals, for people, and for each other.
We’re a growing community of over 140 locally led general practice, exotic, large animal, and ER/Specialty veterinary hospitals, across 18 states, united by a shared mission: to create more meaningful moments between pets and people.
Each hospital in our community has its own story, culture, and values—and we believe in honoring and celebrating that individuality. What brings us together is a commitment to care that’s not just clinically excellent, but deeply human in spirit.
Our work is guided by four core pillars:
• Elevate Care: through clinical autonomy, innovation, and shared expertise
• Champion People: with well-being support, mentorship, and career growth
• Enhance Experiences: for our teams, clients, and patients alike
• Expand Impact: in the communities we serve and the profession we love
Whether it’s mentoring the next generation of doctors, hosting clinical trials, fostering leadership, or helping a team open the doors to a new hospital, CVP is building something lasting: a trusted community where veterinary professionals feel seen, supported, and empowered to lead.
We’re not just in the business of veterinary medicine—we’re building a place where people grow, teams thrive, and every meaningful moment of care makes a difference.
Founded
2009
Company size
1,001-5,000 employees
Industry
Veterinary Services
Org type
Privately Held
Headquarters
Philadelphia, Pennsylvania
