Client Service Representative: 20 Hours Per Week (AM)
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Alverno Laboratories
Hammond, IN, US
Summary
The representative is responsible for managing client communications, including answering calls and notifying physicians of alert values. They also assist with laboratory test requests and maintain accurate records while ensuring a professional and caring environment.
Job Description
Central Laboratory- Client Services
Location: 2434 Interstate Plaza Dr. Hammond, IN46324
Shift: Flexible start times (AM); Weekend and/or Holiday Rotation; Rotating Shifts
FTE: 0.5
WHY ALVERNO
We are a highly reliable scientific organization building a culture of service. Our commitment advances the health, wellness and continuity of care in the communities we serve. We are one of the largest integrated laboratory networks serving hospitals in the Midwest region. Our network includes 32 hospitals and multiple physician offices.
WHAT WILL YOU DO
This individual is responsible for all needed client services functions including answering, directing and initiating telephone calls including notifying clients/physicians of alert values and documenting notification. He/she will also assist clients in utilizing ACL's services, assist all laboratory functions in adding and deleting tests at clients' requests, maintain appropriate records of these actions and assist in handling all client issues as directed and as needed. In addition this individual must maintain a highly professional attitude and appropriate behaviors as frequent and sensitive client interactions occur. Must be able to manage stress associated with work assignments and deadlines. This individual shall maintain a healing environment for employees and patients with a spirit of caring and concern as incorporated in the philosophy of our Catholic healthcare systems while performing all job functions.
WHAT WE ARE LOOKING FOR
High school diploma or GED Equivalent required.
Previous experience with computers required.
Knowledge and competency in medical laboratory terminology and functions.
Relevant experience in a medical setting is highly desired.
Alverno Laboratories manages 32 hospital laboratories and provides laboratory services to two free standing emergency departments and thousands of physician offices and other clients in the Midwest. Alverno has been providing outreach laboratory services in the northern Indiana communities since the laboratory was originally built in 1999.
Alverno has more than twenty-five patient service centers, with the number expected to grow.
Alverno has a state-of-the-art central laboratory and is one of the largest regional laboratories in the Midwest. Alverno exhibits a culture of customer service, highly reliable clinical and anatomic pathology testing with a focus on providing excellent laboratory service for the communities we serve.
In addition to the more than 350 laboratory professionals at the Hammond facility and over 2,100 laboratory professionals system wide, Pathology Consultants, Inc. has five full time M.D. Pathologists providing anatomic pathology service and medical directorship at the central laboratory and about twenty pathologists throughout the Alverno system.
The Alverno central laboratory became ISO 15189:2012 certified in 2015. We are proud of this accomplishment and credit our exceptional employees for achieving this certification.
Founded
1999
Company size
1,001-5,000 employees
Industry
Hospitals and Health Care
Org type
Privately Held
Headquarters
Hammond, Indiana
Alverno Laboratories manages 32 hospital laboratories and provides laboratory services to two free standing emergency departments and thousands of physician offices and other clients in the Midwest. Alverno has been providing outreach laboratory services in the northern Indiana communities since the laboratory was originally built in 1999.
Alverno has more than twenty-five patient service centers, with the number expected to grow.
Alverno has a state-of-the-art central laboratory and is one of the largest regional laboratories in the Midwest. Alverno exhibits a culture of customer service, highly reliable clinical and anatomic pathology testing with a focus on providing excellent laboratory service for the communities we serve.
In addition to the more than 350 laboratory professionals at the Hammond facility and over 2,100 laboratory professionals system wide, Pathology Consultants, Inc. has five full time M.D. Pathologists providing anatomic pathology service and medical directorship at the central laboratory and about twenty pathologists throughout the Alverno system.
The Alverno central laboratory became ISO 15189:2012 certified in 2015. We are proud of this accomplishment and credit our exceptional employees for achieving this certification.
Founded
1999
Company size
1,001-5,000 employees
Industry
Hospitals and Health Care
Org type
Privately Held
Headquarters
Hammond, Indiana
