Client Service Coordinator

Job Details: Job Location: East Lake - Atlanta, GA, Position Type: Full-Time/Part-Time, Education Level: None, Salary Range: Undisclosed, Travel Percentage: None, Job Shift: Day, Job Category: Admin - Clerical, The Client Service Coordinator must be approachable and able to communicate effectively with different audiences. The coordinator is responsible for providing exceptional customer service through various organizational and administrative tasks.

Duties and Responsibilities

Client Support

Greeting clients and patients, answering telephones, returning voicemails, addressing
walk-in inquiries, and processing over-the-counter sales
Managing hospital schedule. Making and confirming appointments, as well as placing reminder calls to clients
Offering educational information and coordinate appropriate for special needs clients
Managing lobby wait times and traffic
Managing electronic medical records, reports, and email correspondence
Coordinate surgery drop-offs, check-in, and check-out with medical personnel
Presenting and explaining cost of services or fees to ensure transparency

Operational Support

Filing and maintaining patient medical records. Entering information correctly in
DaySmart database to ensure all required documentation is accounted for
Processing approved payment methods per hospital protocol (cash, credit card, etc.)
Processing end-of-day paperwork, financial reconciliation, and daily cash drawer deposits
Maintaining cleanliness of the lobby and front desk
Coordinates with Hospital Manager for  client concerns, financial discrepancies, or other matters as appropriate
Managing front desk office supplies and needs
Provides support as needed for medical staff and management

Qualifications:

Skills and abilities

Excellent verbal and written communication skills
Ability to actively listen and problem solve in real time with new information

Multi-tasking skills and the capability to prioritize tasks
Bi-lingual (English-Spanish) is a plus
Proven decision-making skills
Desire to work with people and animals
Strong interpersonal skills and a willingness to be collaborative with peers
Strong work ethic and ability to remain consistent and accurate in a fast-paced environment
Proficient at computer programs, including Microsoft Office and database management software (ezyVet)
Ability to build meaningful relationships
Ability to maintain professionalism and confidentiality by applying mature judgement and discretion
Desire for continued learning and to share knowledge with others
Attentive and detail oriented
Veterinary background knowledge a must

Qualifications and Requirements

Highschool diploma or GED
Minimum one-year in a customer service position
Must maintain a professional appearance at all times
Reliable, and punctual attendance is required
Ability to work holiday shifts, weekends, and evenings as needed

Working conditions

Performs work in a hospital/office setting
Potentially subject to animal bites and scratches
Physical efforts that require standing, bending, reaching, stooping, squatting, and lifting, pulling, or pushing up to 50 lbs. with reasonable accommodation, and ability to work in a noisy environment.