Client Journey Coordinator
Boost your chances before you apply.
Traveling with Mchaila
Colorado Springs, CO, US
Summary
The Client Journey Coordinator manages client planning processes by gathering preferences, researching travel options, and organizing reservations. They maintain accurate records and provide consistent, friendly support to ensure clients are prepared for their trips.
Job Description
We're looking for a personable and organized Client Journey Coordinator to help clients move through the planning process with confidence. You'll be the person helping keep the details together, from the first conversation through final trip preparations.
This is a remote role for someone who enjoys working with people, staying organized, and keeping track of several details at once. You'll assist with gathering client preferences, researching options, organizing reservations, updating trip information, and following up when something needs attention.
What You'll Do
- Connect with clients to understand their plans, preferences, and needs
- Organize client information and keep records up to date
- Research destinations, accommodations, activities, and transportation options
- Assist with coordinating reservations and itinerary details
- Follow up with clients regarding changes, confirmations, or missing information
- Keep track of deadlines and important planning details
- Use online platforms and digital tools to manage client requests
- Provide friendly, timely support throughout the planning process
- Help ensure clients have clear and organized information before their trip
What We're Looking For
- Strong communication and organizational skills
- Comfortable speaking with and assisting clients
- Good attention to detail and follow-through
- Able to manage multiple requests while staying organized
- Comfortable learning new software and online systems
- Dependable, self-motivated, and able to work independently
- A positive attitude and genuine interest in helping people
What We Provide
- Fully remote work environment
- Flexible scheduling
- Training and step-by-step guidance
- Ongoing support and resources
- Digital tools and established systems
- Opportunity to build skills in client service, organization, and planning
Previous experience in travel is not required. Training is provided, so we welcome applicants from customer service, administrative, hospitality, scheduling, and other people-focused backgrounds.
If you enjoy working with people and are the kind of person who likes keeping the details organized from beginning to end, this could be a great fit.
