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Salary Unstated 87d ago

Client Experience Specialist (remote)

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AWTB

Birmingham, AL, US

Full-time Permanent Remote

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Summary

Provide comprehensive client support from initial inquiry to return to ensure seamless travel experiences. Communicate professionally across multiple channels and gather feedback to improve service quality.

Job Description

Description:
Join our dynamic travel team! As a Client Experience Specialist, youll help travelers plan and enjoy seamless, stress-free trips while working from home with flexible hours.

Responsibilities:

  • Provide outstanding client support from inquiry to return.
  • Communicate clearly and professionally via phone, chat, or email.
  • Anticipate client needs and ensure smooth travel experiences.
  • Gather feedback to improve service quality.

Qualifications:

  • Excellent communication and people skills.
  • Detail-oriented and dependable with strong follow-up habits.
  • Comfortable working independently in a remote environment.
  • Passion for helping others and learning about travel.

What We Offer:

  • Work-from-home flexibility.
  • Mentorship and ongoing training.
  • Supportive, growth-minded team culture.
  • Access to travel industry perks and education