Client Experience Manager

We seek to move the world forward through innovative thinking.

Woolpert is an award-winning, global leader in architecture, engineering, and geospatial services. We blend design excellence with cutting-edge technology to deliver exceptional client value. Our team is passionate about their work and committed to building the next generation of industry leaders, and as a certified Great Place to Work®, Woolpert embraces progress and innovation to create limitless opportunities for career growth.

Position Overview

Woolpert is hiring a Client Experience Manager to join our dynamic Marketing Events team. This position reports to the Director, Client Experience and Events and plans and delivers client engagement programs and events that strengthen relationships, create meaningful interactions, and support Woolpert's growth priorities. Working within the Client Experience team and alongside Marketing, Sales, Sector/Industry leaders, and account teams, this role manages conferences, client events, executive engagements, and other programs—thinking beyond logistics to audience strategy, experience design, lead capture, follow-up, and measurement, and keeping an eye toward how each engagement fits into the client's broader relationship with Woolpert over time. The role helps create well-executed experiences that reflect the Woolpert brand and deliver value for clients and the business.

We are unable to provide visa sponsorship for this position.  Applicants must already possess work authorization in the country the job is located.

What You Will Do:

Event and Engagement Management 

• Manage conferences, client events, executive meetings, hospitality programs, and webinars—coordinating logistics, timelines, budgets, vendors, sponsorships, and on-site execution. 
• Define audience, objectives, and desired outcomes with stakeholders for each program, ensuring plans include meaningful client interaction and follow-up. 
• Partner with Client Experience teammates to balance workloads and maintain a consistent quality standard. 

Client Experience 

• Design client experiences before, during, and after events, making engagements more relevant and personalized. 
• Support executive briefings, client visits, and appreciation programs. 
• Gather client and internal feedback to identify improvements and bring new ideas and proven practices to the team. 
• Consider how individual engagements connect to a client's broader relationship with Woolpert, identifying key touchpoints and moments of risk or opportunity (e.g., project milestones, renewals, leadership changes) that engagement plans should account for. 
• Partner with Sales and account teams to align engagement plans with account goals and relationship-building priorities. 

Business and Marketing Alignment 

• Align engagement activities with business priorities alongside Industry/Regional Marketing, Sales, and account leaders; help identify priority clients and prospects for events. 
• Support pre-event engagement plans, meeting strategies, lead capture, and post-event follow-up. 
• Coordinate with Creative and Communications on messaging, invitations, and materials that reflect Woolpert's positioning and brand standards. 

Measurement and Continuous Improvement 

• Set objectives and success measures with stakeholders; track participation, leads, pipeline influence, and feedback. 
• Prepare post-event summaries with results, insights, and recommendations, and use them—along with performance data—to improve future programs. 
• Contribute to shared Client Experience tools, processes, and playbooks. 

What You Will Bring:

• Bachelor's degree in Marketing, Communications, Hospitality, Business, or related field. 
• 5+ years in event marketing, client engagement, customer experience, field marketing, hospitality, or related discipline, including independently managing conferences, client events, or executive engagements. 
• Strong project management, communication, and interpersonal skills; ability to manage multiple stakeholders, deadlines, and budgets, and build relationships with executives, clients, and vendors. 
• Experience in managing vendors, contracts, venues, sponsorships, and logistics; ability to connect event activity to business outcomes. 
• Some experience considering client engagement across multiple touchpoints or relationship stages is a plus. 
• Willingness and ability to travel as required. 

PREFERRED QUALIFICATIONS 

• Experience in architecture, engineering, geospatial, consulting, technology, or professional services. 
• Experience on a collaborative event, field marketing, or client-experience team. 
• Familiarity with CRM, event management, marketing automation, and project management platforms. 
• Experience with lead capture, follow-up, ROI reporting, client journey mapping, or lifecycle/account-based experience strategies. 
• Experience supporting executive-level or strategic account engagements. 

SUCCESS IN THIS ROLE 

• Strong event execution and stakeholder/client satisfaction 
• Meaningful participation by priority clients and prospects, with effective lead capture and follow-up 
• Contribution to pipeline, relationship development, and account growth 
• Consistent use of shared processes and best practices, with new ideas that improve client experience quality
• Programs that connect thoughtfully to a client's longer-term relationship with Woolpert, contributing to a more coherent, multi-touchpoint experience over time 

Benefits You Will Love

Certified as a Great Place to Work, Woolpert is one of the fastest-growing architecture, engineering, and geospatial companies in the world. With over 75 offices and countless projects around the globe, you’ll work on meaningful assignments that improve quality of life around the world. In addition to offering competitive pay, we provide employees with a robust set of unique benefits, including:

• Freedom to Work program: Set your own schedule and location (as appropriate).
• Principal program: Earn the opportunity to become an owner of the firm.
• Flexible paid time off/vacation: Take time off when it makes sense for you and your team.
• Career development: Explore a wide range of learning and growth opportunities within and across industries.
• Health, life, vision, and dental insurance: Cover all your medical bases.
• Paid sick time, retirement plan, fitness reimbursement, pet insurance, identity protection, technology stipend, employee assistance program, and more!

Base pay offered may vary depending on job-related knowledge, skills, and experience.

Pay Range$87,100—$108,900 USD

Find out more about what Woolpert has to offer here:  http://woolpert.com/about-us/

Woolpert is an equal-opportunity employer. Woolpert is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.  You may view more about EEO on our website: Equal-Employment-Opportunity-The-Law.pdf and EEO is the Law Poster Supplement.

Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting [email protected].

If you need to reschedule or cancel your interview, please reach out to your recruiter by contacting [email protected]. 

To all agencies: Please, no phone calls or emails to any employee of Woolpert or any of our subsidiaries about this requisition. All resumes submitted by search firms/employment agencies to any employee at Woolpert via email, the internet, or in any form and/or method will be deemed the sole property of Woolpert, unless such search firms/employment agencies were engaged by Woolpert's Talent Acquisition Team for this requisition and a valid agreement is in place. In the event a candidate who was submitted outside of Woolpert's applicant process is hired, no fee or payment of any kind will be paid.