Client Experience Coordinator
Boost your chances before you apply.
DogiZone
Rockville, MD, US
Summary
The role involves managing the front desk by handling check-ins, check-outs, payments, and scheduling for lodging, daycare, and grooming. It also requires managing client inquiries via phone and email while maintaining a positive image for the company.
Job Description
Description
Crazy about Canines? We’re Looking for Top Dogs Interested in Career Growth.
Come join the pack at Team DogiZone as we provide the best people, the best place and the best programs and resources for dogs and their pet parents - making us the Top Dogs in the marketplace.
We’re looking for people who obsess about our VALUES the way we do.
- Amazing Service
- Safety First
- Positive Team Spirit
- Drive Continuous Improvement
Benefits
Give us your best and we’ll do our best to make you glad you did. We’re looking for quality people in it for the long haul, so we offer better than industry-average benefits including:
- 3-4 Weeks Paid time off
- Health insurance
- Massive growth potential
- Competitive pay PLUS incentives
- 401K
- Amazing team atmosphere
- Paid training and on-boarding
The Position
We’re looking for friendly, active and proactive Front Desk Receptionists who are the face of our Company. This crucial, fast-paced, and highly energized role is responsible for handling all check-ins, check-outs, scheduling appointments and taking payments. This role also includes handling phone calls and inquiries from clients and prospective clients, responding to emails, coordinating and maintaining lodging, daycare and grooming schedules, scheduling evaluations, administrative duties and managing the wait list. The Front Desk Receptionist is responsible for exhibiting a positive enthusiastic image at all times to customers, co-workers and pets at DogiZone. They are also responsible for ensuring unparalleled care and attention for both pets and their owners.
Want to learn more about us via video? Check this out!
https://youtu.be/V-fRTZHNu6w
Job Type
- Full-time, Part-time
- $18.00 an hour starting rate
Requirements
Qualifications
- Friendly and enthusiastic
- Ability to effectively interact with clients and dogs in a high-volume, fast-paced environment
- Desire to lead a team
- Minimum of 1 year receptionist/customer service experience
- We are a drug free workplace
Shifts we are seeking coverage for
- 5:45am – 1:30pm
- 1:30pm – 9pm
- Weekend shifts
- Part-time shifts may vary
Based in Rockville, Maryland, DogiZone has been a trusted leader in dog care for more than 20 years. Founded by Andrew Fraser, DogiZone was built with a simple but powerful mission: to make dog ownership easier and more enjoyable while enhancing the lives of dogs and the people who love them. Every service, process, and interaction is designed with convenience, transparency, and the well-being of dogs and their owners in mind.
DogiZone has grown into a comprehensive, one-stop destination for premium dog care, offering training, daycare, grooming, and boarding, along with curated retail supplies, convenient pick-up and delivery services, and DIY dog wash stations for added flexibility.
We are more than a service provider, we’re an active part of the dog-loving community. Our experienced team regularly shares training insights, care tips, and educational resources to help owners feel confident and supported at every stage of dog ownership. This combined with our commitment to quality, safety, and exceptional customer experience has earned DogiZone numerous national and regional awards such as being honored the Inc. 5000 list of Fastest-Growing Private Companies three times, named a multi-year and category winner in the Best of Bethesda and Washingtonian Magazine’s “Best of”, just to name a few.
Follow DogiZone on LinkedIn to stay connected as we continue to grow regionally, innovate, and raise the standard for dog care.
Founded
2004
Company size
51-200 employees
Industry
Consumer Services
Org type
Self-Owned
Headquarters
Rockville, MD
Based in Rockville, Maryland, DogiZone has been a trusted leader in dog care for more than 20 years. Founded by Andrew Fraser, DogiZone was built with a simple but powerful mission: to make dog ownership easier and more enjoyable while enhancing the lives of dogs and the people who love them. Every service, process, and interaction is designed with convenience, transparency, and the well-being of dogs and their owners in mind.
DogiZone has grown into a comprehensive, one-stop destination for premium dog care, offering training, daycare, grooming, and boarding, along with curated retail supplies, convenient pick-up and delivery services, and DIY dog wash stations for added flexibility.
We are more than a service provider, we’re an active part of the dog-loving community. Our experienced team regularly shares training insights, care tips, and educational resources to help owners feel confident and supported at every stage of dog ownership. This combined with our commitment to quality, safety, and exceptional customer experience has earned DogiZone numerous national and regional awards such as being honored the Inc. 5000 list of Fastest-Growing Private Companies three times, named a multi-year and category winner in the Best of Bethesda and Washingtonian Magazine’s “Best of”, just to name a few.
Follow DogiZone on LinkedIn to stay connected as we continue to grow regionally, innovate, and raise the standard for dog care.
Founded
2004
Company size
51-200 employees
Industry
Consumer Services
Org type
Self-Owned
Headquarters
Rockville, MD
