Client Experience Concierge
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Travel With Lani
Fort Wayne, IN, US
Summary
The Client Experience Concierge is responsible for researching, planning, and booking customized travel itineraries while providing professional support to clients. They must resolve client concerns promptly and collaborate with team members and suppliers to ensure exceptional service.
Job Description
We are seeking motivated and detail-oriented individuals to join our team as Client Experience Concierges. This is a fully remote role where you will assist clients in planning and booking tailored travel experiences while collaborating with a professional team and reporting to a team lead.
Key Responsibilities:
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Research, plan, and coordinate customized travel itineraries.
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Assess client preferences, needs, and budgets to recommend tailored travel options.
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Book travel services including flights, accommodations, transportation, cruises, and tours.
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Provide professional client support before, during, and after travel.
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Resolve client concerns or issues promptly and professionally.
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Participate in training, professional development, and webinars.
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Collaborate with team members and suppliers to deliver exceptional client experiences.
Qualifications:
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Strong verbal and written communication skills.
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Reliable internet and a computer or smartphone.
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Experience in customer service, hospitality, or sales is a plus.
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Personal travel experience helpful but not required.
What We Offer:
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Comprehensive onboarding and ongoing training.
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Flexible full-time or part-time remote work.
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Career development opportunities.
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Access to industry benefits and travel perks.
At Travel With Lani, we specialize in creating unforgettable travel experiences and empowering the next generation of travel agents to succeed.
As a full-service travel agency, we handle every detail of our clients' journeys, from researching and planning to curating and booking customized trips that suit their unique needs. Whether it's a dream vacation to a tropical paradise, an all-inclusive resort getaway, or an exciting group adventure, we ensure every trip is carefully crafted with the best deals, personalized itineraries, and travel protection for peace of mind.
Our travel services include:
Destination Research: Providing expert insights on locations, accommodations, and activities.
Trip Planning & Curation: Designing tailored travel experiences to match clients' interests and budgets.
Booking Services: Arranging flights, accommodations, cruises, tours, and more, while ensuring a seamless experience.
Travel Protection: Offering travel insurance to safeguard against the unexpected.
Beyond helping travelers explore the world, we are passionate about giving back to the travel community. We coach and mentor aspiring travel agents, guiding them through the process of launching their own successful travel businesses. From initial training to ongoing support, we provide the tools and knowledge to help new agents thrive in this exciting industry.
At Travel With Lani, our mission is twofold: to deliver exceptional, personalized travel experiences for our clients and to support new agents as they embark on their own journey to success. Whether you're looking to book the trip of a lifetime or start your own career in travel, we’re here to help every step of the way.
Let us take care of your travel needs, or help you build a fulfilling career as a travel agent. Let's make your travel dreams a reality!
Company size
11-50 employees
Industry
Travel Arrangements
Org type
Self-Employed
At Travel With Lani, we specialize in creating unforgettable travel experiences and empowering the next generation of travel agents to succeed.
As a full-service travel agency, we handle every detail of our clients' journeys, from researching and planning to curating and booking customized trips that suit their unique needs. Whether it's a dream vacation to a tropical paradise, an all-inclusive resort getaway, or an exciting group adventure, we ensure every trip is carefully crafted with the best deals, personalized itineraries, and travel protection for peace of mind.
Our travel services include:
Destination Research: Providing expert insights on locations, accommodations, and activities.
Trip Planning & Curation: Designing tailored travel experiences to match clients' interests and budgets.
Booking Services: Arranging flights, accommodations, cruises, tours, and more, while ensuring a seamless experience.
Travel Protection: Offering travel insurance to safeguard against the unexpected.
Beyond helping travelers explore the world, we are passionate about giving back to the travel community. We coach and mentor aspiring travel agents, guiding them through the process of launching their own successful travel businesses. From initial training to ongoing support, we provide the tools and knowledge to help new agents thrive in this exciting industry.
At Travel With Lani, our mission is twofold: to deliver exceptional, personalized travel experiences for our clients and to support new agents as they embark on their own journey to success. Whether you're looking to book the trip of a lifetime or start your own career in travel, we’re here to help every step of the way.
Let us take care of your travel needs, or help you build a fulfilling career as a travel agent. Let's make your travel dreams a reality!
Company size
11-50 employees
Industry
Travel Arrangements
Org type
Self-Employed
