Client Engagement Associate
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Stretch Zone - 1178
Groton, CT, US
Summary
The associate is responsible for providing excellent customer service, managing appointments, and resolving member inquiries. They also support sales goals by recommending membership packages and add-on sessions to clients.
Job Description
Benefits:
- 401(k)
- Bonus based on performance
- Flexible schedule
- Health insurance
- Opportunity for advancement
Join Stretch Zone as a Client Engagement Associate and play a key role in helping our members feel better, move better, and live better. No prior experience is required, just enthusiasm, drive, and a genuine desire to help others.
Responsibilities
- Provide outstanding customer service by warmly welcoming members, scheduling appointments, handling phone inquiries, and resolving questions or concerns
- Support strong member retention through proactive outreach, follow-ups, and delivering a smooth, positive member experience
- Share the benefits of practitioner-assisted stretching by recommending membership packages that align with client goals.
- Support sales goals, recommending add-on sessions, and continually sharpen client engagement skills to create a report with clients
Qualifications
- Sales experience or a related background is preferred, but not required
- Excellent communication skills and a people-first mindset
- Eagerness to learn and grow
Compensation
- Salary is based on a base hourly rate plus 10% commission on membership sales
- Access to health and 401K benefits
- Additional bonus potential based off of studio performance
About Stretch Zone
Using patented equipment and proven protocols, Stretch Zone practitioners help members improve athletic performance, increase range of motion, reduce stiffness, and enhance overall reaction time.
Stretch Zone is the first and fastest-growing stretch franchise and the only stretch franchise validated by research. Stretch Zone utilizes a patented strapping system on proprietary tables to position, stabilize, and isolate muscles. This gives our certified practitioners an extra set of hands to gradually adjust your stretch reflex and retrain the nervous system for optimal results.
With more than 425 studios open across the US and Canada, and rapidly expanding, our trained practitioners help members: Move Better, Increase Energy, Improve Sleep, and Reduce Discomfort.
Founded
2004
Company size
11-50 employees
Industry
Wellness and Fitness Services
Org type
Privately Held
Headquarters
Fort Lauderdale, Florida
Stretch Zone is the first and fastest-growing stretch franchise and the only stretch franchise validated by research. Stretch Zone utilizes a patented strapping system on proprietary tables to position, stabilize, and isolate muscles. This gives our certified practitioners an extra set of hands to gradually adjust your stretch reflex and retrain the nervous system for optimal results.
With more than 425 studios open across the US and Canada, and rapidly expanding, our trained practitioners help members: Move Better, Increase Energy, Improve Sleep, and Reduce Discomfort.
Founded
2004
Company size
11-50 employees
Industry
Wellness and Fitness Services
Org type
Privately Held
Headquarters
Fort Lauderdale, Florida
