Client Concierge - Receptionist

Job Details: Job Location: Arizona Rehab Campus - Tucson - Tucson, AZ, Salary Range: Undisclosed,  Receptionist serves as the first point of contact for clients, families, and visitors at the facility during evening hours. This role is essential in maintaining a safe, welcoming, and professional environment while supporting clinical and administrative teams. The ideal candidate demonstrates strong interpersonal skills, discretion, and the ability to handle sensitive situations with compassion and professionalism. 

DUTIES AND RESPONSIBILITIES 

Greet and check in visitors, clients, and vendors in a courteous and professional manner 

Answer and direct incoming phone calls, including crisis or after-hours inquiries 

Monitor facility entry points to ensure safety, security, and compliance with visitation policies 

Verify visitor credentials and maintain accurate visitor logs 

Provide general information about the facility while maintaining strict confidentiality (HIPAA compliance) 

Support admissions team by collecting basic client information and notifying appropriate staff of arrivals 

Respond calmly and effectively to urgent or sensitive situations, including intoxicated or distressed individuals 

Perform administrative tasks such as filing, data entry, and organizing paperwork 

Coordinate communication between departments during evening hours 

Maintain cleanliness and organization of the reception area 

Assist with light clerical duties as needed 

SKILLS AND COMPETENCIES 

Compassionate and nonjudgmental approach toward individuals in recovery 

Strong organizational and multitasking abilities 

Conflict resolution and de-escalation skills 

Attention to detail and accuracy 

Professional demeanor and appearance 

WORK ENVIRONMENT 

Fast-paced healthcare setting with frequent interaction with clients in early recovery 

May involve exposure to emotionally intense situations 

Requires sitting, standing, and occasional light lifting 

Qualifications: DESCRIPTION: The Evening Receptionist serves as the first point of contact for clients, families, and visitors at the facility during evening hours. This role is essential in maintaining a safe, welcoming, and professional environment while supporting clinical and administrative teams. The ideal candidate demonstrates strong interpersonal skills, discretion, and the ability to handle sensitive situations with compassion and professionalism. 

DUTIES AND RESPONSIBILITIES 

Greet and check in visitors, clients, and vendors in a courteous and professional manner 

Answer and direct incoming phone calls, including crisis or after-hours inquiries 

Monitor facility entry points to ensure safety, security, and compliance with visitation policies 

Verify visitor credentials and maintain accurate visitor logs 

Provide general information about the facility while maintaining strict confidentiality (HIPAA compliance) 

Support admissions team by collecting basic client information and notifying appropriate staff of arrivals 

Respond calmly and effectively to urgent or sensitive situations, including intoxicated or distressed individuals 

Perform administrative tasks such as filing, data entry, and organizing paperwork 

Coordinate communication between departments during evening hours 

Maintain cleanliness and organization of the reception area 

Assist with light clerical duties as needed 

SKILLS AND COMPETENCIES 

Compassionate and nonjudgmental approach toward individuals in recovery 

Strong organizational and multitasking abilities 

Conflict resolution and de-escalation skills 

Attention to detail and accuracy 

Professional demeanor and appearance 

WORK ENVIRONMENT 

Fast-paced healthcare setting with frequent interaction with clients in early recovery 

May involve exposure to emotionally intense situations 

Requires sitting, standing, and occasional light lifting 

QUALIFICATIONS, CERTIFICATIONS, AND EDUCATION REQUIREMENTS: 

High School Diploma or Equivalent required 

Additional administrative or healthcare experience preferred 

Previous receptionist, front desk, or customer service experience strongly preferred 

Strong communication and interpersonal skills 

Ability to remain calm and professional in high-stress situations 

Basic computer skills (Microsoft Office, email, scheduling systems) 

Understanding of confidentiality and privacy laws (HIPAA knowledge preferred) 

Reliable, punctual, and able to work independently 

Minimum two (2) years of experience in related field preferred 

CPR/FA Certification – to be obtained within first 30 days 

Fingerprint Clearance Card – have current card or show proof of applying within 7 days from hire date 

Handle with Care – to be obtained within first 30 days 

Successful clearance of pre-employment criminal/county/state background check 

Successful clearance of pre-employment drug and alcohol testing 

Successful clearance of TB PPD testing upon hire and annual screening of TB symptoms 

Attending clinical oversight with BHP once every 2 weeks worked for a minimum of 2 sessions per month. 

Additional Notes: 
America’s Rehab Campus’s is an Equal Opportunity Employer, a drug free workplace, and complies with Veteran and ADA regulations as applicable.