GPO Account Manager

About Call 4 Health

Call 4 Health is a leading healthcare contact center and outsourced services company, delivering communication solutions to health systems, hospitals, physician groups, and healthcare organizations nationwide. We are committed to improving patient access, clinical communication, and operational efficiency through technology-enabled, people-powered service.

Position Summary

Call 4 Health is seeking an experienced and proactive Account Manager, GPO Account to manage and grow one of our key Group Purchasing Organization (GPO) relationships. This role requires direct GPO experience and will focus on supporting one primary GPO account while building relationships and

expanding opportunities across the GPO’s member network.

This is not a traditional cold sales role. Instead, this individual will be responsible for navigating the GPO structure, understanding member relationships, identifying pathways for engagement, developing presentations and outreach materials, supporting email campaign efforts, maintaining account activity in HubSpot, and keeping the account organized and moving forward. The ideal candidate will understand healthcare services, be able to speak confidently to Call 4 Health’s remote medical call center solutions, and bring prior experience working within or alongside GPOs. This person should be self-directed, organized, proactive, resourceful, and able to work with minimal hand- holding while managing multiple priorities and communicating effectively across internal and external teams.

Key Responsibilities

GPO Relationship Management

• Serve as the primary day-to-day account manager and relationship lead for one key GPO account and its related member organizations.
• Leverage prior GPO experience to navigate account structure, member relationships, and internal pathways for engagement.
• Build and maintain strong working relationships with key contacts across the GPO and its member
• Maintain regular communication with stakeholders to support relationship growth, visibility, and ongoing engagement.
• Keep account activity organized, documented, and moving forward in a timely

Account Development Within the GPO Network

• Identify opportunities to expand Call 4 Health’s presence within the GPO by opening doors to

additional member accounts and internal contacts.

• Support outreach efforts across the GPO ecosystem to generate interest in Call 4 Health’s
• Work closely with sales leadership and internal teams to help move opportunities forward within the assigned GPO account.
• Help position Call 4 Health’s capabilities in a clear, professional, and organized way to GPO contacts

and member organizations.

Presentations, Campaigns & CRM Management

• Develop presentations, account materials, and client-facing content tailored to the assigned GPO account and its member organizations.
• Assist with targeted email campaigns and follow-up communication efforts related to the GPO
• Maintain accurate and timely records in HubSpot, including contacts, activity, opportunities, notes, and follow-up items.
• Track account activity, engagement, and pipeline movement and provide updates to leadership as
• Help ensure account information, outreach efforts, and next steps remain organized and

Cross-Functional Collaboration

• Partner with internal departments, including operations, implementation, IT, marketing, and leadership, to support account needs and ensure alignment.
• Communicate client needs, priorities, and feedback to the appropriate internal
• Assist in coordinating meetings, follow-up items, materials, and internal preparation related to the GPO account.
• Escalate concerns or barriers promptly and help drive
• Represent Call 4 Health professionally in meetings, presentations, and occasional industry or client

Qualifications

Required

• 3–5+ years of experience in account management, client relationship management, business development support, or a similar client-facing role.
• Direct experience working with Group Purchasing Organizations (GPOs), including managing GPO relationships, supporting member networks, or developing opportunities within a GPO
• Strong understanding of how GPOs operate in healthcare, including member relationships, account navigation, and multi-account engagement strategies.
• Experience in healthcare, healthcare services, patient access, call center operations, or outsourced services strongly preferred.
• Ability to think strategically within an assigned GPO account while also handling day-to-day execution and follow-through.
• Strong working knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, along with Microsoft Teams and other standard business systems and software used in a professional environment.
• Strong organizational skills with the ability to manage multiple projects, contacts, and follow-up items at once.
• Ability to work independently, take initiative, and operate effectively without significant hand-
• Strong written and verbal communication
• Experience creating presentations, client-facing materials, and professional email
• Experience using CRM systems, preferably
• Familiarity with AI-powered tools and a willingness to learn and adapt to emerging technologies that support efficiency, communication, reporting, and overall business operations.
• Strong problem-solving skills and a proactive, solutions-oriented

Preferred

• Experience supporting one large GPO, enterprise healthcare account, or client relationship with multiple member organizations, divisions, or locations.
• Familiarity with healthcare contact center, remote workforce, patient access, nurse triage, or healthcare communication services.
• Experience coordinating outreach, presentations, or account-based campaigns within a GPO or existing client relationship.
• Bachelor’s degree in Business, Healthcare Administration, Marketing, Communications, or a related

field preferred.

What Success Looks Like

• Builds strong relationships within the GPO and member network and becomes a trusted point of
• Keeps the account organized, active, and
• Helps create opportunities for growth within the GPO member base without functioning as a traditional hunter sales role.
• Produces professional presentations, outreach materials, and follow-up
• Maintains accurate account activity and visibility in
• Demonstrates initiative, accountability, and strong follow-

What We Offer

• A high-impact role supporting one of Call 4 Health’s important client
• A fully remote work environment with flexibility and
• Opportunity to work closely with leadership and cross-functional
• Professional growth within a healthcare-focused
• Comprehensive benefits package including health, dental, vision, PTO, and

Call 4 Health is an equal opportunity employer.

About the GPO Account

This role supports a large, national healthcare-focused organization that operates in the group purchasing and performance improvement space. The organization partners with hospitals, health systems, providers, suppliers, and other healthcare stakeholders to help improve financial performance, operational efficiency, supply chain strategy, and overall healthcare delivery. In addition to group purchasing, the organization also offers broader support through technology, data, analytics, advisory resources, and collaborative solutions designed to help healthcare organizations operate more effectively.

This account environment is complex and relationship-driven. The organization serves a broad healthcare network and maintains a large national contract portfolio, extensive supplier relationships, and wide provider reach across the continuum of care. That means the individual in this role must be comfortable working within a layered healthcare ecosystem, understanding how member organizations engage, and helping identify the right contacts, opportunities, and pathways for growth within an established network.

From Call 4 Health’s perspective, this role supports outreach and relationship development tied to healthcare communication and patient support services. The account manager would be helping manage and grow opportunities connected to remote medical call center solutions such as patient access support, nurse triage support, answering services, and related operational communication services for healthcare organizations within the account’s network.

Because of the nature of the account, the ideal candidate should understand that this is not a traditional cold-calling sales role. Instead, it requires someone who can navigate a large healthcare organization, build credibility, stay organized, manage follow-up, support presentations and campaigns, and help expand opportunities within an existing member-based structure. A background working with GPOs, healthcare provider networks, or complex healthcare accounts is important for success in this role.

What type of organization this account supports

This account is tied to a large healthcare group purchasing and performance-improvement organization that works with hospitals, health systems, provider groups, suppliers, payers, and other healthcare stakeholders. Organizations of this type help members improve efficiency, strengthen purchasing power, reduce costs, support operational performance, and gain access to data, technology, advisory resources, and strategic relationships across the healthcare industry.

What this means in practical terms

Rather than serving one single hospital or practice location, this type of account can involve a broader network of member organizations, internal stakeholders, and related business relationships. That means the account manager must be comfortable working within a layered healthcare environment, building

credibility, maintaining organization, and helping move conversations forward across multiple contacts and opportunities.

How Call 4 Health fits into this environment

Within this account structure, Call 4 Health serves as a healthcare support-services partner that helps extend communication and operational support capabilities for healthcare organizations. Our solutions may include patient access support, answering services, nurse triage support, appointment and communication workflows, and other remote medical call center services that help improve responsiveness, patient experience, and operational continuity.

What the account manager role is supporting

The account manager is responsible for helping maintain and grow visibility for Call 4 Health within the assigned GPO account and its broader network. This includes building relationships, understanding the account structure, identifying the right contacts and opportunities, supporting presentations and outreach efforts, keeping activity organized in HubSpot, and coordinating internally so the account continues to move forward in a professional and strategic manner.

What kind of candidate will do well in this role

The strongest candidate will understand healthcare business relationships, be comfortable navigating a professional client environment, and be able to speak confidently about service-based solutions without requiring significant hand-holding. This person should be proactive, highly organized, responsive, polished in communication, and capable of managing multiple moving pieces while representing Call 4 Health well.