Clerk III - Perioperative Division (65%25)

The University of Iowa Heath Care, Perioperative Division is seeking a Clerk III to provide clerical coordination and support for Perioperative operations. This role is integral to maintaining efficient and effective front-line operations within a high-volume, dynamic environment.  As a Clerk III, you will be the first point of contact for patients and visitors, providing exceptional front desk reception services, and rotating to other areas within the unit. This position demands the ability to multitask effectively and deliver outstanding service in a fast-paced setting. The ideal candidate will thrive in a fast-paced environment, demonstrating a positive, friendly, and polite demeanor while assisting both external and internal customers. Success in this role will come to those who are detail-oriented, organized, and enjoy helping others within a supportive and engaging atmosphere. 

Characteristics, Duties, and Responsibilities:  

• Rotates between up to 8 staffed clerk desks within the Main Operating Room, providing flexible support as needed.
• Communicates and interacts with patients, visitors, and other health care professionals in an effective manner and maintains positive, cooperative relationships.
• Collaborates with charge nurses to ensure effective communication between Operating Room teams and other hospital staff; adjusts the daily surgical schedule as needed in alignment with the charge nurse team.
• Process and manage medical records, related documents, and external imaging.
• Uses computers medical records system (Epic), and a variety of software and/or conventional office equipment.
• Collaborates effectively with fellow clerical staff to maintain clear and efficient communication across the team.
• Initiates and processes standardized forms related to area of assignment.
• Maintain phone coverage. Answer, transfer, and manage phone system by adhering to the standards of excellence for phone management.
• Proficient in navigating web-based resources and using online clinical and business applications.
• Maintains a process for ordering, obtaining, and storing supplies in each area.

Knowledge, Skills, and Abilities:

• Knowledge of office routines and functions sufficient to refer visitors and telephone calls and to route correspondence by name and functional area.
• Knowledge of institutional and unit policies, processes, and forms.
• Knowledge of proper format, grammar, spelling, punctuation, and capitalization.
• Skill in utilizing computer software packages and online systems.
• Skill in operating office equipment.
• Ability to communicate effectively with staff, students, and the public.
• Ability to follow oral and written instructions and apply institutional and other policies accurately.
• Ability to organize and prioritize multiple tasks.

Schedule: 65%25
Hourly: $19.09
Hours: Monday through Friday, primarily evenings 1400-2100 with some support for day shift and night coverage to cover absences. Team rotation to support weekend vacation. Holiday rotation required.
Location:  UI Health Care (JCP) 
Benefits Highlights: Fringe benefit package including paid vacation; sick leave; health, dental, life, and disability insurance options; and generous employer contributions into retirement plans. Complete information regarding the full benefits package may be viewed at: https://hr.uiowa.edu/benefits

University of Iowa Health Care Medical Center—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.^®

Minimum Eligibility Requirements

• Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is equivalent to two years of full-time employment.

Special Qualifications

• Medical terminology
• Public Contact/Customer Service

Desirable Qualifications

• Basic computer skills desired.
• Excellent written and verbal communication skills desired.
• Ability to make decisions requiring interpretation and judgment desired.
• Knowledge of format and clerical procedures to arrange a variety of material from different sources in a coherent and logical manner desired.
• Knowledge of University policies, procedures, and regulations desired.

Application Process: In order to be considered, applicants must upload a resume (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position. 

Job openings are posted for a minimum of 10 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. For questions, contact Faby Orozco [email protected].