Clerk II 62%25 - Food & Nutrition
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University of Iowa
Iowa City, IA, US
Summary
The Clerk II is responsible for answering telephones to take patient meal orders and coordinating with dietitians and nursing staff to ensure menu accuracy. The role also involves managing multiple phone lines simultaneously in a high-volume clinical environment.
Job Description
The University of Iowa Healthcare department of Food & Nutrition is seeking a Clerk II to perform work related to answering telephones to take orders from patients for meal trays and clinic box lunches. This position routinely interacts with food workers, diet clerks, dietitians, and nursing staff to verify and maintain menu accuracy. This position also functions as our Hot seat position where Clerks manage two phones at one time.
University of Iowa Healthcare—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives. ®
Percent of Time: 62%25
Schedule: 2:30pm - 8:00pm
Week 1: Monday, Tuesday, Thursday, Friday, Saturday
Week 2: Sunday, Tuesday, Wednesday, Thursday, Friday
Salary: $18.22/hour
Benefits Highlights:
- Regular salaried position located in Iowa City, Iowa
- Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
- For more information about Why Iowa?, click here
- The University of Iowa offers a generous benefits package, including 12 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at: https://hr.uiowa.edu/benefits/fpsm.
Minimum Eligibility Requirements
- Any combination of clerical office experience, undergraduate education, and/or post high school clerical training that is equivalent to one year of full-time employment
Desired Qualifications
- Experience working with the public
- Customer services experience
Application Process:
Job openings are posted for a minimum of 10 calendar days.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization.
Additional questions can be directed to Tamara Griffith at [email protected]
Our WE CARE Values
Welcoming: We have an environment where everyone has a voice that is heard, promotes dignity, and allows all to thrive in health, work, research, and education.
Excellence: We achieve and deliver our personal and collective best in the pursuit of quality and accessible health care, education, and research.
Collaboration: We collaborate with health care systems, providers, and communities across Iowa and the region, as well as within our UI community. Teamwork, guided by compassion, is the best way to work.
Accountability: We behave ethically, act with fairness and integrity, take responsibility for our actions, and respond when errors in behavior or judgment occur.
Respect: We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.
Empowerment: We commit to fair access to research, health care, and education for our community, along with opportunities for personal and professional growth for our staff and learners.
Mission
Changing Medicine. Changing Lives.
As Iowa’s comprehensive academic health system, University of Iowa Health Care:
• Provides high-quality primary and specialty care to patients and families across Iowa and the region
• Educates and trains the next generation of physicians, biomedical scientists, and health care professionals
• Advances research that improves understanding of human health and leads to new treatments and therapies
• Partners with communities to expand access, improve health outcomes, and strengthen overall well-being
Vision
To be among the nation’s best in medical education, biomedical research, and patient care—improving the health and well-being of Iowans and communities we serve.
Recognitions/ Awards
Named to Forbes America’s Best Employers for Healthcare Professionals (2025) and included in additional Forbes employer rankings for workplace excellence and early-career opportunities.
Founded
1904
Company size
10,001+ employees
Industry
Hospitals and Health Care
Org type
Educational
Headquarters
Iowa City, Iowa
Our WE CARE Values
Welcoming: We have an environment where everyone has a voice that is heard, promotes dignity, and allows all to thrive in health, work, research, and education.
Excellence: We achieve and deliver our personal and collective best in the pursuit of quality and accessible health care, education, and research.
Collaboration: We collaborate with health care systems, providers, and communities across Iowa and the region, as well as within our UI community. Teamwork, guided by compassion, is the best way to work.
Accountability: We behave ethically, act with fairness and integrity, take responsibility for our actions, and respond when errors in behavior or judgment occur.
Respect: We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.
Empowerment: We commit to fair access to research, health care, and education for our community, along with opportunities for personal and professional growth for our staff and learners.
Mission
Changing Medicine. Changing Lives.
As Iowa’s comprehensive academic health system, University of Iowa Health Care:
• Provides high-quality primary and specialty care to patients and families across Iowa and the region
• Educates and trains the next generation of physicians, biomedical scientists, and health care professionals
• Advances research that improves understanding of human health and leads to new treatments and therapies
• Partners with communities to expand access, improve health outcomes, and strengthen overall well-being
Vision
To be among the nation’s best in medical education, biomedical research, and patient care—improving the health and well-being of Iowans and communities we serve.
Recognitions/ Awards
Named to Forbes America’s Best Employers for Healthcare Professionals (2025) and included in additional Forbes employer rankings for workplace excellence and early-career opportunities.
Founded
1904
Company size
10,001+ employees
Industry
Hospitals and Health Care
Org type
Educational
Headquarters
Iowa City, Iowa
