Clean Beauty Lead | U Village, Seattle

Job Title: Clean Beauty Lead
Reporting to: Boutique Manager

About Us
Credo Beauty is a trusted voice in an under-regulated beauty industry and a recognized pioneer in clean beauty retail. Powered by a deep commitment to safer, ethically minded beauty, we challenge conventional ingredient standards and believe that consumers should not have to sacrifice their health for substance. Credo Beauty stores offer the largest selection of safer clean beauty across all ncategories, spanning Color, Skin Care, Body, Fragrance & Hair. Not only is Credo a trusted source to shop the best-in-clean beauty brands, it also has created and maintains The Credo Clean Standard–the highest vetting standards in the industry. 

Position Purpose 
We are seeking a Clean Beauty Lead to join Credo Seattle. With multiple boutiques nationwide, our retail environment is one where we meet our guests wherever they may be in their clean beauty journey. 

Whether knowing what they put on their body is of the most importance to someone or just looking for a new eye shadow. Credo’s in-store Leads are informed, passionate advocates for clean beauty and provide exceptional in-store customer service. You will be responsible for representing the brand’s values to our retail guests. 

Why Join Us?
Built on care and curiosity, Credo Beauty’s mission of mindfulness and kindness to people, planet, packaging, and product extends to our company culture.

With a collaborative spirit and respect to each other, we are like-minded in our passion for impactful beauty, always asking questions on how we can do better when it comes to product ingredients and packaging and how they affect our environment. We’re committed to establishing a workplace in which each person's individuality is valued, appreciated, and acknowledged. 

The ideal Clean Beauty Lead is inspired by our mission, loves clean beauty, is highly influential to both their store teams and guests, and has a deep desire to provide outstanding customer service every day.

As a Clean Beauty Lead, you’re an essential part of our management team that helps our boutiques operate smoothly. You are a key team member who not only inspires and helps our guests with their discovery of clean beauty but is passionate about supporting and driving Credo Education initiatives for your team members. You’ll love working with our diverse teams and leaders, who care about your professional development by providing the tools, training and education and feedback to help you excel as a leader. 
We work closely with our guests to ensure satisfaction through one-on-one skincare and makeup demonstrations. Our team works cohesively in a beautiful, creative, and inspirational work environment.

The ideal candidate has experience in
• 2+ years retail beauty keyholder/leadership store experience required.
• The beauty industry, specifically in an in-store service & selling environment.
• Demonstrating and promoting beauty products spanning skincare, makeup, body, and hair care – including products with varying textures and fragrances. 
• Building and sustaining relationships with guests and team members.
• Contributing to a positive and solution-oriented work environment and a commitment to fostering an inclusive workspace. 

You should have a passion for

• Guest services and a love for working closely with people.
• Learning about beauty products and application techniques and sharing your knowledge with our guests.

Our Mission and Standards.

This is an exciting and unique opportunity where you will work with beautiful brands and people who share Credo Beauty’s values, while also creating and sharing the brand story of Credo Beauty. We work closely with guests to ensure satisfaction through one-on-one skincare and makeup demonstrations. Our team works cohesively in a beautiful, creative, and inspirational work environment. 

MAIN RESPONSIBLITIES

Service & Selling
• Exhibits strong floor awareness to ensure all guests are warmly and promptly greeted by store team.
• Confidently lead conversations with guests pertaining to our Credo mission, pillars, and brand initiatives.
• Expertly perform Credo services including; skincare consultations, mini facials, and makeup applications.
• Influence guests by identifying their needs and suggesting products to support sales goals. Identifies the opportunity to upsell products and services while role modeling our Service & Selling Model. 
• Stay informed regarding new or existing products (e.g., their ingredients and benefits) to better serve our guests.
• Offers friendly, knowledgeable, and courteous service that always takes priority over other related duties.
• Provides enhanced product recommendations based on guests’ needs or goals.

Training 
• Ensure you and your team offer friendly, knowledgeable, and courteous service that always takes priority over other related duties.
• Complete elective and required learning modules to stay informed regarding our mission and values, new or existing products, elevated service techniques and makeup and skincare services to better serve our guests.
• Utilize your Credo Education knowledge to offer expert product recommendations that fit your guests' needs.
• Be available as a resource to share your Credo Product, Service & Selling knowledge with your fellow CBAs and CBEs.
• Acts as in-store training liaison working directly with the Credo Training & Education Team to drive daily training initiatives.
• Monitor Credo Learn engagement, and encourage team completion
• Attend monthly Education & Training meetings – cascading information back to store teams.
• Partner with management to support training for new hires and/or seasonal staff.

Operations & Management
• Partner with management to review the daily/weekly/monthly sales plan and execute to support and meet goals.
• Supports and drives company initiatives, (Sustainability, brand launches, featured campaigns, eventing.
• Ensure consistent communication with the Store Manager to provide clear and consistent updates to the store team.
• Uphold company policies and communicate with Store Manager to report any performance and or policy violations.
• Openly and effectively communicates with my peers, Store Managers, in-store brand representatives and store Guests.
• Courteously handle sales, refunds, exchanges, and cash handling responsibilities (select markets) using the store point of sale system.
• Utilize store clientele platform to build relationships while supporting team clienteling goals. (Credo Live)
• Participate and help lead physical inventory preparation, organization, and cycle counting. 
• Lead the store opening and closing duties per instructed standards.
• Follows and upholds the visual merchandising standards by supporting daily cleaning, 
maintaining stock and visual presentations in compliance with HQ directives. 
• Adhere to Credo Dress-Code and Hygiene Policy.
• Required to lift, move, carry, and organize incoming and outgoing inventory. (up to 50 pounds)
• The ability to stand for long periods of time and consistently move around the sales floor for the duration of your shift.
• The ability to maintain consistency and reliability when working and showing up to your scheduled shifts on time.
• Additional store duties as needed.

SKILLS & QUALIFICATIONS
• Effective communication skills, ability to multitask, and comfortability with computer/store systems.
• Adaptability and the capacity to respond quickly to challenges and remain cognizant of shifting store priorities as they occur.
• Flexible availability to work mornings/afternoons, early evenings, weekends, and holidays. Must be able to work at least 1 weekend day.
• Additional education in esthetics or relevant fields is a plus.

EQUAL EMPLOYMENT OPORTUNITY
We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences, and backgrounds creates an environment that produces extraordinary results.

A few more important points...
• The job posting highlights the most critical responsibilities and requirements of the job. It is not  all-inclusive. There may be additional duties and responsibilities for this job.