Classroom Admin and Memebership Specialist

THIS IS A CONTRACTOR POSITION

Position Summary

The Classroom Administrator & Membership Specialist serves as the primary administrative and customer service representative at Concealed Coalition training events. This role is responsible for creating an exceptional student experience from check-in to class completion while supporting membership growth and administrative operations.

The ideal candidate is highly organized, customer-focused, sales-oriented, and comfortable working in a fast-paced training environment. This position requires weekend availability, occasional travel within the state, and the ability to confidently engage with students while managing multiple administrative responsibilities.

This position offers a base compensation plus performance-based bonuses tied to membership and sales goals.

This is a weekend-only position and will require 1 - 2 weekends of availability. 

Key Responsibilities

Student Experience & Customer Service

• Welcome students and create a positive first impression upon arrival.

• Check students into classes using company software and systems.

• Verify registration information and ensure all required documentation is completed.

• Answer student questions and provide exceptional customer service throughout the event.

• Help maintain a professional, organized, and welcoming classroom environment.

Administrative Duties

• Manage student attendance and class rosters.

• Distribute training materials, handouts, and course resources.

• Process membership applications and related paperwork accurately.

• Ensure all required forms and documentation are completed and submitted.

• Maintain accurate records and data entry within company systems.

• Communicate event updates, attendance information, and administrative reports to management.

Sales & Membership Growth

• Support membership enrollment initiatives during training events.

• Educate students on membership benefits and available programs.

• Assist instructors with membership presentations and sales opportunities.

• Help achieve class membership and sales goals.

• Track sales metrics and performance results.

• Contribute ideas and strategies to improve membership conversion rates.

Event Support

• Coordinate with venue staff as needed.

• Support smooth event operations before, during, and after classes.

Travel & Weekend Availability

• Attend scheduled training events throughout the state as assigned.

• Travel to various training locations when needed.

• Work weekends consistently, as most classes occur on Saturdays and Sundays.

• Occasionally assist with special events, trade shows, or community outreach opportunities.

Qualifications

Required

• Previous experience in customer service, sales, hospitality, or administrative support.

• Strong communication and interpersonal skills.

• Comfortable speaking with groups and engaging with students.

• Proficient with computers, web-based software, and data entry.

• Strong organizational skills and attention to detail.

• Ability to multitask in a fast-paced environment.

• Reliable transportation and willingness to travel within the state.

• Availability to work weekends.

Preferred

• Firearms industry experience.

• Range Safety Officer (RSO) certification.

• Concealed carry permit holder.

• Previous experience working in training, education, retail, or event environments.

• Experience processing memberships, subscriptions, or sales transactions.