Claim Representative (Remote)

Company Details

Berkley Small Business Solutions (BSB) is committed to providing small business customers with the next generation of small business solutions, including offering operational, underwriting, and marketing opportunities. We offer insurance products to Small Business Owners for transportation and other main street businesses. We leverage underwriting expertise, data, and analytics, and automation for risk assessment, selection, pricing retention. We champion our customers, distribution always seeking a smarter way to provide a more efficient and better user experience. We are a proud member of W. R. Berkley Corporation, one of the largest commercial lines property casualty insurance holding companies in the United States. With the resources of a large Fortune 500 corporation and the flexibility of a small company, we exclusively work with select independent agents to bring technology solutions that help them build their business.

Responsibilities

The position is responsible for handling low-complexity claims involving physical damage, property damage, total loss, fuel spills, medical payments, and cargo damage resulting from commercial auto claims. This position will work closely with insureds and stakeholders to ensure timely and accurate claims resolution and provide exceptional customer service. 

• Act with urgency in establishing initial and subsequent contact with all parties and key stakeholders.
• Update appropriate parties as needed, providing new facts as they become available and explaining impact of those facts upon the liability analysis and settlement options.
• Collaborate with vendors to ensure timely appraisal and evaluation of damages.
• Analyze coverage by applying policy information to facts or allegations of each loss.
• Communicate coverage decisions to insured and stakeholders and update coverage analysis as new facts warrant it.
• Ensure compliance with jurisdictional requirements, including timeliness of communicating coverage disposition.
• Maintain discipline in securing and updating information throughout the life of the claim.
• Ensure data is complete and comply with statutory requirements for reporting.
• Establish and maintain appropriate initial, subsequent loss, and expense reserves. Ensure supporting rationale for each reserve is documented within the electronic claim file.
• Act with urgency in collaborating with internal stakeholders regarding significant changes within claim reserving.
• Directly investigate each claim through prompt and strategic contact with appropriate parties including policyholders, witnesses, claimants, law enforcement agencies, agents, medical providers, and technical experts to determine the extent of liability, damages, and contribution potential.
• Interview witnesses and stakeholders. Take recorded and/or written statements when appropriate.
• Evaluate all claims for recovery potential. Directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.
• Utilize diary management system to ensure all claims are handled timely and in compliance with jurisdictional requirements and Company guidelines.
• Collaborate with external vendors, e.g., appraisers and independent adjusters.
• Manage total loss claims process including vehicle appraisal procedures, diminished value, vendor networks, subrogation demands, salvage procedures and heavy equipment appraisals.
• May perform other functions as assigned.

For highly qualified candidates, remote working arrangements may be considered. 

Qualifications

• 1+ years of casualty claim handling experience; trucking experience preferred.
• Excellent interpersonal and communication skills.
• Strong problem-solving and organizational skills.
• Computer proficiency, including working knowledge of Microsoft Office products.
• Previous experience in customer service role, or a related field, is preferred but not required.
• Willingness to learn and expand knowledge.
• Position will require that Claims Representative obtain independent adjuster’s licenses for all states that have requirement, including but not limited to: AL, CT, GA, FL, ME, MS, NY, NC, SC, TN, TX. Licenses must be obtained within 90 days of hire and require course work, testing, and background checks that may include fingerprinting. 

Education

• College degree preferred or equivalent work experience

Additional Company Details

The Company is an equal employment opportunity employer. We do not accept any unsolicited resumes from external recruiting firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees. Base salary & Benefits include Health, dental, vision, life, disability, wellness, paid time off, 401(k) and profit-sharing plans. Salary Range: $65k - $80k The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Additional Requirements

Business related travel as required (estimated less than 5% of time).