Chief of Urgent Care

Opportunity Information

The Chief of Urgent Care provides clinical, operational, and strategic leadership for the Urgent Care service line, ensuring high‑quality, timely, and patient‑centered care while optimizing access, throughput, workforce engagement, and financial performance.

Reporting to the Chair of Primary Care, the Chief partners closely with the Administrative Director through a dyad leadership model to manage day‑to‑day operations, drive performance, and ensure consistent, high‑reliability care delivery across all Urgent Care sites. This role is accountable for aligning Urgent Care performance with organizational goals while fostering a culture of collaboration, accountability, and continuous improvement.

Key Responsibilities

Strategic & Operational Leadership

· Lead the Urgent Care service line in alignment with organizational strategy, access goals, and community demand.

· Partner with the Administrative Director to oversee staffing models, budgeting, scheduling strategies, and resource allocation.

· Develop and implement initiatives to improve patient access, throughput, length of stay, and provider experience.

· Ensure appropriate clinician coverage and staffing flexibility to meet variable demand, seasonal surges, and extended hours.

· Conduct regular onsite rounding to maintain visibility, support frontline teams, and identify operational improvement opportunities.

Clinical Excellence

· Ensure adherence to evidence‑based clinical guidelines, urgent care protocols, and quality standards.

· Champion patient safety, risk mitigation, and continuous quality improvement initiatives.

· Promote standardized clinical pathways to ensure consistency of care across Urgent Care locations.

· Serve as a clinical mentor and escalation resource for Urgent Care providers.

Recruiting, Onboarding & Workforce Development

· Lead physician and advanced practice provider recruitment strategy for Urgent Care in partnership with Physician Recruitment, HR, and operational leadership.

· Participate in candidate evaluation, interviewing, selection, and offer alignment to ensure strong clinical and cultural fit.

· Oversee onboarding and integration of new providers, ensuring rapid, consistent, and effective transitions into Urgent Care practice.

· Partner with Medical Directors to standardize onboarding, mentoring, competency validation, and early performance support.

· Support succession planning and leadership development for Urgent Care Medical Directors and emerging physician leaders.

· Deliver clear, timely performance feedback through the annual evaluation process, supporting accountability, development, clinical excellence, and continuous improvement.

· Promote provider retention through engagement, performance feedback, career development pathways, and Experience of Work initiatives..

Performance Management

· Monitor and drive performance against Urgent Care KPIs, including access, throughput, length of stay, left‑without‑being‑seen (LWBS), quality, patient experience, and financial performance.

· Optimize provider productivity, panel mix, and workflows to meet visit volume, efficiency, and access targets.

· Partner with administrative, finance, and revenue cycle leaders to improve documentation, coding accuracy, and cost management.

· Address performance gaps through data‑driven improvement plans, coaching, and standardized operational interventions..

Growth & Innovation

· Support growth strategies for Urgent Care, including site expansion, hours optimization, and integration with primary care, specialty, and virtual care.

· Champion adoption of technology, clinical decision support, and operational tools that improve efficiency and patient experience.

· Foster a culture of innovation, adaptability, and continuous improvement within Urgent Care.

Collaboration & Communication

· Maintain strong partnerships with Primary Care, Emergency Medicine, specialties, and system leadership.

· Communicate goals, expectations, and performance updates clearly and consistently to Medical Directors and frontline providers.

· Serve as a visible clinical leader and advocate for Urgent Care across the organization.

Qualifications

Qualifications

· MD or DO with board certification in Family Medicine, Internal Medicine, or Emergency Medicine.

· Minimum of 5 years of clinical experience with at least 3 years in a leadership role, preferably in Urgent Care or ambulatory settings.

· Demonstrated success leading high‑volume, access‑driven clinical operations.

· Experience with physician recruitment, onboarding, and workforce development strongly preferred.

· Strong leadership, communication, and problem‑solving skills.

Leadership Competencies

· Strategic Thinking: Aligns Urgent Care performance with organizational access and growth strategies.

· Operational Acumen: Manages staffing models, workflows, budgets, and demand variability effectively.

· Talent Leadership: Recruits, develops, and retains high‑performing Urgent Care teams.

· Collaborative Leadership: Effective dyad partner and cross‑functional leader.

· Change Management: Leads operational and cultural change in fast‑paced environments.

· Results Orientation: Drives measurable outcomes with accountability.

Performance Expectations & KPIs

· Quality & Safety: Achieve best‑practice performance in Urgent Care quality and patient safety metrics.

· Patient Access & Throughput: Meet or exceed targets for wait times, length of stay, and LWBS rates.

· Financial Performance: Maintain budget discipline and achieve visit volume and productivity goals.

· Patient Experience: Achieve patient satisfaction scores above organizational benchmarks.

· Provider Engagement & Retention: Maintain high engagement scores, effective onboarding metrics, and low voluntary turnover.

· Recruitment Effectiveness: Timely recruitment and successful integration of Urgent Care providers aligned with service line needs.

Role Fit Within Leadership Structure

· Chair: Service line vision, strategic alignment, and physician leadership

· Chief: Department-level execution, performance accountability, and operational leadership

· Medical Director: Clinic-level execution, provider leadership, and day-to-day oversight of care delivery

Join Us and Enjoy

Sutter West Bay Medical Group provides a comprehensive and competitive benefits package designed to support your professional growth, financial well-being, and work-life balance:

• Medical Coverage: Begins on day one, with multiple plan options starting as low as $0–$50 per month; includes coverage for domestic partners
• Dental & Vision: 100% employer-paid coverage
• Retirement: 8% employer-funded profit-sharing contribution up to IRS maximums—no employee contribution required
• Malpractice Insurance: Tail coverage included 
• Continuing Medical Education: $6,000 annual CME allowance 
• Relocation & Support: Relocation assistance and access to professional development resources
• Technology: Fully integrated EPIC EMR across both clinic and hospital settings
• Professional Development: Opportunities for teaching, research, innovation, mentorship, leadership, and community engagement 

Organization Details

Why Sutter Health and Sutter West Bay Medical Group (SWBMG)

Sutter Health offers a uniquely physician‑aligned environment, large enough to support innovation and investment, yet local enough to preserve the autonomy, relationships, and purpose that matter to clinicians.

SWBMG is a premier multi-specialty medical group made up of nearly 500 clinicians practicing in the greater San Francisco service area. SWBMG works in partnership with Sutter Pacific Medical Foundation (SPMF), a non-profit organization providing care through its affiliation with SWBMG. Physicians work as a team to provide patient-focused care that encourages a sense of teamwork. SPMF provides physicians with an administrative infrastructure, allowing physicians to focus on patient care.

Why This Matters for You

Joining Sutter means more than stepping into a role - it’s an opportunity to:

• Be part of a forward-thinking program shaping the future of care
• Practice in a system investing heavily in innovation, technology, and growth
• Contribute to expanding access to world-class neurological services in San Francisco
• Build your career within a modern, collaborative, and evolving care environment

Be Part of What’s Next

If you’re looking to combine meaningful clinical work with innovation and growth, this is your opportunity to make an impact.

Community Information

Living in San Francisco 

San Francisco offers a unique combination of professional opportunity, intellectual energy, and quality of life for physicians drawn to innovation and impact.

As a global hub for healthcare innovation, life sciences, and research, the city attracts forward-thinking clinicians and collaborators shaping the future of medicine. Its strong academic environment and commitment to equity and access create a compelling setting for advancing healthcare.

Outside of work, San Francisco offers an exceptional lifestyle, with world-class dining, arts, and culture alongside easy access to Northern California’s natural beauty, from coastal trails to wine country. The region’s diverse communities support both personal fulfillment and professional growth.

Equal Opportunity Statement

It is the policy of Sutter Health and its partners to provide equal employment for all qualified individuals; to prohibit discrimination in employment because of basis of race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state or federal law, ordinance or regulation. We promote the full realization of equal employment opportunities through a positive continuing program within each medical group, company, hospital, department, and service area. Equal employment opportunities apply to every aspect of Sutter's employment policies and practices.