Channel Systems Engineer

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. Our RUCKUS Smart Wi-Fi, ICX switching, IoT, rich AI/ML Analytics software, secure policy user/device onboarding software, and broad portfolio of network management and control all redefine what’s possible in wireless connectivity and network performance with flexibility, reliability, and affordability. RUCKUS has an unbeaten track record of working better than anyone else in the industries we serve. Don’t just take our word for it. We can prove it. 

How you'll help us to connect to the world:

You will focus on Channel Partner development and enablement for all Ruckus Channel Partners in the fourteen northeastern states.  As a System Engineer, you will perform technical demos, proof of concept trials, technical training, provide design input and review, solution-focused selling and positioning to all levels of decision-makers, and deliver presentations for customers, partners, prospects, and events.  To be successful, you will have strong technical skills, industry knowledge, and excellent experience as a customer or partner-facing Systems Engineer.  Knowledge of the Ruckus wireless and wired portfolio and related technologies is preferred, along with a proficient understanding of pre-sales engineering and sales processes, including critical account management. 

The successful candidate will be a proficient self-starter with strong technical skills, in-depth industry knowledge, and excellent communication skills with proven experience as a customer or partner-facing Systems Engineer. The preferred candidate will also possess working knowledge of the RUCKUS wireless and wired portfolio and related technologies.  

This position is remote, requires 50% or more travel, and the candidate must reside in one of the following states: Virginia, Maryland, DC, Pennsylvania, New York, Massachusetts, or Connecticut, or be willing to relocate at their own expense.  

Responsibilities:

• Pre-sales engineering network design, radio frequency passive and/or active planning, bill of material creation, sales opportunity engagement, and technical training individually or in larger group settings  

• Identifying and driving the development of a territory account plan based on awareness of the business economics and trends of the industries, including vertical markets 

• Have a working knowledge of RUCKUS Networks wireless, wired and software solutions 

• Act as a trusted technical advisor to customers and partners with the ability to differentiate and competitively position RUCKUS solutions 

• Assist the Territory and/or Partner Account Manager in driving revenue and selling solutions to achieve quota goals

Qualifications: “Required qualifications for consideration:”

Undergraduate or graduate degree (BS/BA minimum) in Electrical engineering; Networking Engineering, Information Technology; Management Information Systems, Computer Science, or equivalent proven work-related experience

Minimum 5 years pre-sales or equivalent experience working with routers, switches, and Wi-Fi technologies 

A professional or associate-level networking industry certification such as CCNA, BPIPA, JNCIA, Cisco, Aruba, RUCKUS, CWNA, etc. is preferred 

Strong ability to support and manage the process of troubleshooting complex problems 

Highly effective technical presentation skills 

Strong verbal and written communication skills 

Excellent troubleshooting skills 

Requirements: “You will excite us if you have:” 

• A proficient understanding of pre-sales engineering, technical sales processes, and critical account management 

• Ability to communicate both written and oral technical solutions to a variety of audiences that include executive-level decision-makers 

• Advanced understanding of partner business drivers and how to map these to a customer network environment, including identification of improvement areas in network design 

• Working knowledge of networking technical skills; specifically, 802.11 Wi-Fi technology evolution releases (Wi-Fi 5, 6, 7), best practices design and assessment, predictive heat map creation, wireless troubleshooting, wireless network optimization, IP routing and switching WAN/LAN design, setup and configuration, Layer 4-7 application services, security authentication methods and products, SASE, SD-WAN, RADIUS, AD, Virtualization environments/deployments, VM installations, (any of VMWare, KVM, Hyper-V, GCE, Azure, AWS), secure device/user onboarding solutions, etc. DevOps/REST or other common API programming knowledge a plus 

• General knowledge of the following areas of specialization: Cloud services (SaaS); VLAN; security; VoIP; QoS wired/wireless; BYOD/MDM; P2P; mesh; wireless controller architectures; Wi-Fi protocols and transmission, RF design, indoor and outdoor wireless deployments; packet capture/analysis tools; and WLAN security 

• Working knowledge of wi-fi design tools such as Ekahau Survey/AI Pro, Hamina Network Planner, etc. 

Why Join Us?

Ruckus Networks shapes the future of communications technology, pushing past what is possible. We deliver solutions that bring reliability and performance to a world always in motion. Our global team of innovators and employees are trusted advisors who listen to customers first, then deliver value.

Ruckus delivers purpose-driven enterprise networks that enable superior business outcomes in demanding environments. Our solutions combine AI-powered automation, proactive network assurance, and context-aware security, providing exceptional performance with simplified management.

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at Ruckus.

Ruckus is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.